Job Description
Title: Call Center Executive (Female Only)
Company Name: Northsouth Group
Vacancy: 5
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ HSC/Diploma in Engineering/Graduation in any discipline from any reputed institute.
∎ Final year Studying students also may apply for this Part-time Job. (Minimum HSC Pass).
Experience Requirements:
∎ At most 1 year(s)
Job Responsibilities:
∎ Contact potential or existing customers to inform them about our company or service using scripts.
∎ Answer questions about company policy or the company's terms & Conditions.
∎ Ask questions to understand customer requirements and property enlisting.
∎ Handle grievances to preserve the company's reputation.
∎ Keep records of calls and prospects and note useful information.
Additional Requirements:
∎ Age 20 to 28 years
∎ Proven track record of successfully meeting Inventory quota preferably over the phone.
∎ Good knowledge of relevant computer programs (e.g. Microsoft office) and telephone systems.
∎ Ability to learn about companies and services and describe/explain them to customers.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be fluent, Smart, Energetic & Presentable. (Dedicated to working).
∎ The applicants should have experience in the following area(s): Call Center, Call Center Management, and Customer Support through Phone.
∎ Should have good knowledge of MS Office.
∎ Must have good communication skills in Bangla and English.
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities.
∎ The candidate will also be patient and cool-tempered to deal with customer.
∎ Able and willing to work under pressure and meet challenges.
∎ Self-motivated, hardworking, energetic and result oriented.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ Incentive
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Jun 2023
Company Information:
∎ 9 May 2023
∎ Northsouth Group
Category: Customer Support/Call Centre
:
