Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Conspert Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Graduate in any discipline.

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Sense of responsibility and Achieve the daily target
∎ Good command in Microsoft office specially excel for daily reporting

Additional Requirements:
∎ Age 20 to 40 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Call centre training, Customer Support through Phone
∎ Previous experience in a customer support role
∎ Track record of over-achieving quota
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices
∎ Customer focus and adaptability to different personality types
∎ Ability to multi-task, set priorities and manage time effectively

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Mar 2023

Company Information:
∎ 22 Feb 2023
∎ Conspert Limited
∎ Address : 4th Floor(4B), House #189 Block #B, Main Road, Bashundhara Residential Area, Dhaka-1229, Bangladesh
∎ Web : www.conspert.com
∎ Business : Conspert Limited is a Group Housing & Construction Management Company in Bangladesh. Expert construction professionals make us different from others in the Industry.

Category: Customer Support/Call Centre

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