Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Business Automation Ltd.
Vacancy: 02
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call and Social media support actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software .
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 21 to 30 years
∎ Only females are allowed to apply
∎ Similar experience in BPO industry or running call center will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: October 31, 2019
Company Information:
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 31st Oct 2019
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