Job Description
Title: Call Center Executive
Company Name: Bangladesh Psychiatric Care Limited
Vacancy: 2
Age: 24 to 30 years
Location: Dhaka (Dhanmondi)
Salary: Tk. 14000 - 18000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Clinic, Healthcare/Lifestyle product
Published: 5 Jul 2025
Education:
∎ Bachelor/Honors in any discipline
Requirements:
Additional Requirements:
∎ Age 24 to 30 years
Responsibilities & Context:
∎ Customer service: Agents should be customer-focused and have experience working in customer service settings.
∎ Managing calls: Agents should be able to handle a high volume of calls, both inbound and outbound.
∎ Problem solving: Agents should be able to quickly and efficiently solve customer problems and defuse conflicts.
∎ Product knowledge: Agents should have knowledge of the company, product, and relevant legislation to assist customers.
∎ Meeting KPIs: Agents should meet key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.
∎ Escalating issues: Agents should know when to escalate issues to other departments or team members.
∎ Learning new technology: Agents should learn new call center software and other relevant technology.
∎ Multitasking: Agents should be able to juggle multiple calls at once.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Dhanmondi)
Company Information:
∎ Bangladesh Psychiatric Care Limited
∎ Suit # 6020, Shimanto Shambhar Shopping Complex (6th Floor), Dhanmondi, Road #2. Dhaka-1205
∎ www.bdpsychiatriccare.com
∎ Bangladesh Psychiatric Care Limited (BPCL) is the first ever consultation center in Bangladesh that brings complete psychiatric solutions. Mental health is an integral part of human wellbeing along with physical and spiritual health. Yet there is a scarcity of international standard expert mental health services under one roof. BPCL aims to bring the one stop solution to any mental health needs.
Address::
∎ Suit # 6020, Shimanto Shambhar Shopping Complex (6th Floor), Dhanmondi, Road #2. Dhaka-1205
∎ www.bdpsychiatriccare.com
∎ Bangladesh Psychiatric Care Limited (BPCL) is the first ever consultation center in Bangladesh that brings complete psychiatric solutions. Mental health is an integral part of human wellbeing along with physical and spiritual health. Yet there is a scarcity of international standard expert mental health services under one roof. BPCL aims to bring the one stop solution to any mental health needs.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jul 2025
Category: Customer Support/Call Centre
