Call Center Coordinator (Eqv Assistant Manager), RHEL
Job Description
Title: Call Center Coordinator (Eqv Assistant Manager), RHEL
Company Name: Rupayan Group
Vacancy: Not specific
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Computer Application (BCA)
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
call center training, Call Centre Supervision/ Management, Hardware & Networking, IT Support Service
∎ The applicants should have experience in the following business area(s):
Call Center, Group of Companies, Real Estate
Job Responsibilities:
∎ Daily, Weekly, Monthly Productivity Report Generate.
∎ Monitor and Manage Inbound Call Center Operation.
∎ Filtering the distributed leads - presenting them to the authorities.
∎ Planning, Organizing, Directing, Managing, and evaluating call center activities.
∎ Monitor & Manage the inbound/ outbound call center operation.
∎ Short Code and tracking system of admin access maintenance.
∎ Customer Relation Management (CRM) maintenance.
∎ Responsible for handling network configuration, networking equipment, network cabling, server applications, database backup, operating system, driver software, application software, PABX, email with the backup system, etc.
∎ Make sure the stability, reliability, and security of all systems.
∎ CCTV System (IP Camera), Attendance machine configure & maintenance.
∎ Installation and troubleshooting - Desktop, Laptop, Printer, Photocopier, Scanner, email etc.
∎ Communicate with vendors for technical support and program updates as needed to resolve.
∎ Setting up user accounts, permissions, and passwords & monitoring network usage.
Additional Requirements:
∎ Age 30 to 45 years
∎ Only males are allowed to apply
∎ Excellent communication skills in both Bengali and English (Speaking & Listening).
∎ Good problem analysis skills and solving skills.
∎ Adaptability and good team work.
∎ Good Knowledge of customer service and call center technology
∎ Good computer skills for data entry.
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ As Per Company Policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Nov 2021
Company Information:
∎ 3 Nov 2021
∎ Rupayan Group
∎ Address : Rupayan Centre, (Level 3, 4, 5, 6, 7, 9, 13, 14, 17, 18, & 21), 72 Mohkhali C/A, Dhaka-1212.
∎ Web : www.rupayangroup.com
∎ Business : Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a centre of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.
Category: Customer Support/Call Centre
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