Job Description
Title: Call Center Agent (Night Shift, Experienced)
Company Name: Euro Foods Group
Vacancy: Not specific
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Minimum IELTS score 6.
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Callcenter, Customer Care, Customer Support through Phone, International Call Center
∎ The applicants should have experience in the following business area(s):
Restaurant, BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.
Job Context:
∎ Kukd.com is an online takeaway ordering and table reservation service in UK. We are looking for a dedicated and positive individual to join our Bangladesh Operations team as a Call Centre Agent. The Operations Department provides Team Leaders an excellent opportunity to develop their skills within a dynamic and growing environment.
∎ Role description: The specific duties of an Assistant Manager of the Operations department include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. There will be a requirement to work alongside and maintain communication with the UK Operations team whilst being based in the Dhaka Office.
Job Responsibilities:
∎ You will be reporting to the Head of Operations who will be based in the UK, and complete adequate reporting and KPIs
∎ Work shift patterns of Day Shift and Night Shift
∎ Manage first line contact, to ensure that they are managing high volume calls from customers.
∎ Support and effectively manage inbound and outbound calls to customers.
∎ Provide excellent customer service and query handling.
∎ Maintain a sound knowledge of order processes and issues.
∎ Create motivation throughout the team
∎ Develop skills within team members
∎ Measure and assess KPIs and targets
Additional Requirements:
∎ Age 18 to 40 years
∎ Only males are allowed to apply
∎ Minimum IELTS score 6.
∎ Good punctuality
∎ Managerial skill and People management
∎ Customer service experience
∎ Confident, with very good telephone etiquette (past experience preferred).
∎ Sales knowledge both product and service
∎ Customer retention service
∎ Able to work as a team and as an individual
∎ Time Management i.e. balancing work equally to ensure it is complete on time
∎ Professional attitude
∎ Reliable, self-motivated and enthusiastic.
∎ Comfortable using MS Office and basic internet applications (E-Mail, Internet Browser, Chat software, etc.)
∎ Good Keyboard and typing skills.
∎ Fluency in other languages is an advantage
∎ Ability to multitask
∎ Being able to travel to and from office at the stated hours (Night Shift: BD time 10.00 PM to 06.00 AM)
Salary:
∎ Negotiable
∎ 2 Festival Bonus 60% of gross salary.
Transport Allowance
Compensation & Other Benefits:
∎ Weekly 2 holidays
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Sep 2023
Company Information:
∎ 13 Aug 2023
∎ Euro Foods Group
∎ Address : Navana Oval Tower (7th Floor), Plot # 5,
Sonargaon Janapath (House Building), Sector-7, Uttora, Dhaka
Category: Customer Support/Call Centre
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