Call Center Agent

Job Description

Title: Call Center Agent

Company Name: MY Outsourcing Ltd.

Vacancy: 20

Job Location: Dhaka

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Graduate in any discipline.
∎ Graduate in EEE or Electrical background is preferable

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ The applicants should have experience in the following business area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Excellent Communication skill with customers in appropriate accent
∎ Sense of responsibility and Achieve the daily target
∎ Analytic skill and working ability for team development
∎ Good command in Microsoft office specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus
∎ Can be roaster duty

Additional Requirements:
∎ Age 18 to 28 years
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and Willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI
∎ Flexibility to work till late and night shifting
∎ Must have Good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be Smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a teams
∎ Knowledge about social media maintenance would be appreciable

Salary: Tk. 9000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Free training would be provided
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Dec 2023

Company Information:
∎ 27 Nov 2023
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Business : We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Category: Customer Support/Call Centre

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Interested By University

University Percentage (%)
Daffodil International University 5.07%
National University 4.23%
Green University of Bangladesh 2.82%
European University of Bangladesh 2.25%
Bangladesh University of Business and Technology 2.25%
Dhaka International University 1.41%
University of Dhaka 1.41%
Independent University, Bangladesh 1.41%
Southeast University 1.41%
Ahsanullah University of Science and Technology 1.13%

Interested By Age Range

Age Range Percentage (%)
20-30 83.94%
31-35 8.17%
36-40 0.85%
40+ 0.28%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 95.73%
20K-30K 3.42%
30K-40K 0.57%
50K+ 0.28%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 58.31%
0.1 - 1 years 11.27%
1.1 - 3 years 14.37%
3.1 - 5 years 8.45%
5+ years 7.61%