Call Center Agent
Job Description
Title: Call Center Agent
Company Name: MetroNet Bangladesh Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Must be Graduated from any reputed University/ Institutions.
Job Responsibilities:
∎ Need to handle inbound and outbound calls to the prospective customers pertaining to the Client's business.
∎ Communicate with customers via phone and sale
∎ Have to convince clients over the phone to take the service or confirm the order
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information, and provide solutions.
∎ Provide information to questions about a product, pricing, and details
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (social media), email & web chat.
∎ Report back data of whole day work to admin on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Able to work beyond the office hour
∎ Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Freshers are also encouraged to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ The applicants should have experience in the following area(s): Call Center, Customer Relationship Management (CRM), Telecommunication.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Sep 2022
Company Information:
∎ 6 Sep 2022
∎ MetroNet Bangladesh Ltd.
∎ Address : PBL Tower (13th floor), 17 New Gulshan, Circle 2, Dhaka - 1212
∎ Web : www.Metro.Net.bd
∎ Business : Fiber Optic Data Communication Backbone
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Sep 2022
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