Call Center Agent (Female)

Job Description

Title: Call Center Agent (Female)

Company Name: A Reputed Company

Vacancy: Not specific

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ A-Level/ Graduation from any background
∎ Under graduation enrolled freshers with good English communication skill are encouraged to apply.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ To join the Call Centre Team as a professional Agent, dealing with customers over phone.
∎ Receiving customers enquirers, selling services/ products over telephone as per the instruction provided.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Excellent communication skills with customers, with specific focus on sales/marketing
∎ Make prospect clients database.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Based on campaign allocation, must be able to follow campaign specific materials/script to generate Leads/Sales and any other targets, as set by Call Centre Management
∎ Generate Reports of activity in daily/weekly/monthly formats for submission as directed
∎ Punctuality is a must.
∎ Any other responsibilities/tasks as set by Company Management

Additional Requirements:
∎ Only females are allowed to apply
∎ Able to speak clearly and persuasively both in English and Bangla in positive or negative situations.
∎ Excellent Communication skill over the phone with customers in appropriate English accent.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Professional, courteous, and know proper phone etiquette.
∎ Ability to cope up and adopt with a diverse group of people.
∎ Tech-friendly and good typing speed/accuracy.
∎ Ability to clearly and effectively communicate and present analysis findings and recommendations for marketing strategies.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email, etc.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: June 30, 2019

Company Information:
∎ A Reputed Company

Category: Customer Support/Call Centre

Send your CV to: [email protected]