Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Eicra Soft Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time, Part-time

Educational Requirements:
∎ A LEVEL / O LEVEL / Graduate
∎ Diploma / Bachelors/ Master's degree in any discipline from a reputed university.
∎ Graduated from or Studding at Reputed Universities.

Experience Requirements:
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Handling of B2B and corporate clients.
∎ Candidates have to make Phone calls to US/AUSTRALIA for sell/Service.
∎ Process and follow up timely and effective services to local and overseas customers.
∎ Prompt to respond customer inquiries and requests (via telephone, chat and email communications) as and when required.
∎ Handle Customer queries and complaints meeting the service level standard.
∎ Need to provide excellent customer service and give precise information and documents to the customer via mail, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Report time to time to Supervisor for complicated issues.
∎ Quick respond to customer inquiry with quality communication over email and live chat.
∎ Build sustainable relationships of trust through open and interactive email communication.
∎ Understand customer requirements and expectations for service.
∎ Development and Implementation of sales & marketing plan for the Company.
∎ Follow up company sales, marketing and promotional activities.
∎ To maintain liaison with all clients.
∎ Any other works deemed necessary for smooth functioning of routine office work.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Good command on Phone/ email correspondence and writing/ speaking in English.
∎ Must be very FLUENT in English Speaking LIKE NATIVE.
∎ Basic computer knowledge. Humble, smart, no drug addiction at all, honest, with good attitude & punctual.
∎ Customer Service / Marketing Experience in Call Center or Different Corporate Houses.
∎ Able to speak clearly and persuasively in both English and Bangla in positive or negative situations.
∎ Professional Communication skill over the phone with customers in an appropriate approach.
∎ Ability to clearly and effectively communicate and present analysis findings and recommendations for Communication strategies.
∎ Tech-friendly, good command on computer with decent typing speed/accuracy.
∎ Self-motivated, independent worker with the ability to multitask.

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1
∎ Yearly Bonus
∎ Attendance Bonus

Application Deadline: September 18, 2019

Company Information:
∎ Eicra Soft Ltd.
∎ Address : Road - 33 House - 06 (1st Floor) Aptt - B1 Gulshan - 1, Dhaka.
∎ Web : http://www.eicra.com

Category: Customer Support/Call Centre