Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Drooty Ltd.

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Contractual

Educational Requirements:
∎ Graduation from any reputed University/ Institutions.
∎ Diploma completed candidates, Honours 3rd year and 4th year running students are also encouraged to apply.

Job Responsibilities:
∎ Need to handle Inbound and outbound calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
∎ Other works as assigned by management
∎ Tele marketing

Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Self-motivated and result oriented
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 May 2022

Company Information:
∎ 25 Apr 2022
∎ Drooty Ltd.
∎ Address : House-16, Road-20, Sector-4, Uttara, Dhaka-1230.

Category: Customer Support/Call Centre