Business Development Manager (International Call Center)

Job Description

Title: Business Development Manager (International Call Center)

Company Name: A reputed local conglomerate

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ The candidate is expected to develop and execute a robust plan for international markets.
∎ Develop and execute strategies to identify, reach and convert potential leads into clients.
∎ The focus area of expansion is North America, prior knowledge of American markets and accentuation is preferred.
∎ Candidates with access to potential clients will receive higher priority.
∎ Develop a marketing plan that supports strategic initiatives.
∎ Develop and manage a team of telesales agents for international sales calls. Handle all facets of performance management including performance evaluations and corrective action of said team.
∎ Provide support and guidance to team members. Regularly provide performance feedback based on review of quality reports/quality monitoring and production results.
∎ Direct workflow to ensure maximum efficiency and attention to areas of high importance.
∎ Handle high priority and escalated calls. Handle regular calls when needed to maintain the service.
∎ Work on projects, which may include:
∎ Researching or gathering information for audits
∎ Working with peers and supervisors to communicate changes to CSRs (e.g., systems enhancements, changes to guidelines and processing requirements, etc.)
∎ Handling follow-up with agents/clients as needed related to Voice of the Customer reports
∎ Carrying out needs assessments, performance reviews and cost/benefit analyses.
∎ Setting and meeting performance targets for speed, efficiency, sales and quality.
∎ Advising clients on products and services available.
∎ Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
∎ Monitoring random calls to improve quality, minimize errors and track operative performance.
∎ Organizing staffing, including shift patterns and the number of staff required to meet demand.
∎ Estimating partners' needs and goals.
∎ Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
∎ Any other responsibilities/tasks as set by Company Management.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ 3+ years' experience managing a high-volume call center / customer service environment
∎ Demonstrated passion for continuous improvement and service excellence.
∎ Strong leadership/supervisory skills. Excellent written, verbal and interpersonal skills.
∎ Excellent problem-solving skills.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email, etc.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 20 Aug 2022

Company Information:
∎ 4 Aug 2022
∎ A reputed local conglomerate

Category: Customer Support/Call Centre


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