Automated Operations Engineer

Job Description

Title: Automated Operations Engineer

Company Name: Enroute International Limited

Vacancy: --

Location: Dhaka

Experience:
∎ 2 to 6 years

Published: 29 May 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Bachelor’s degree in Computer Science, Electrical/Telecommunications Engineering, IT, or related fields
∎ Bachelor’s degree in Computer Science, Electrical/Telecommunications Engineering, IT, or related fields

Requirements:

Additional Requirements:
∎ Proven experience in IT Operations, with solid understanding of ITSM frameworks and processes.
∎ Strong vigilance and disciplined work approach with attention to detail.
∎ 2–6 years of relevant experience in a similar role.
∎ Proven experience in IT Operations, with solid understanding of ITSM frameworks and processes.
∎ Strong vigilance and disciplined work approach with attention to detail.
∎ 2–6 years of relevant experience in a similar role.

Responsibilities & Context:
∎ 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance.
∎ Handle alarm / alert and follow Event Management process, engage respective operation team.
∎ Coordination, support and management of proactive and reactive change / maintenance activities.
∎ Ensure IT Service Management processes, like Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
∎ Basic troubleshooting of issues based on predefined procedures and escalation to L2 or L3 team as needed.
∎ Reporting of performance and capacity metrics with proactive measures to avoid performance degradation.
∎ Ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
∎ Follow up issues end to end and collaborate with customer and 3PP vendors.
∎ Should be able to work in shift.
∎ Perform real-time monitoring of IT Applications, Infrastructure Components, and Business Services to ensure service availability and optimal performance.
∎ Manage alarms / alerts by following the Event Management process; engage appropriate operational teams for service restoration and resolution.
∎ Support and coordinate both proactive and reactive maintenance and change activities.
∎ Ensure adherence to IT Service Management (ITSM) processes including Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
∎ Conduct basic issue troubleshooting using standard procedures and escalate to L2/L3 support teams when necessary.
∎ Prepare and analyze reports on performance and capacity metrics; recommend proactive actions to prevent service degradation.
∎ Ensure continuous service availability and performance in line with defined Service Level Agreements (SLAs).
∎ Collaborate with customers and third-party vendors to follow up on issues end to end.
∎ Be flexible to work in a shift-based environment to support 24/7 operations.
∎ ROLE OBJECTIVE:
∎ 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance.
∎ Handle alarm / alert and follow Event Management process, engage respective operation team.
∎ Coordination, support and management of proactive and reactive change / maintenance activities.
∎ Ensure IT Service Management processes, like Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
∎ Basic troubleshooting of issues based on predefined procedures and escalation to L2 or L3 team as needed.
∎ Reporting of performance and capacity metrics with proactive measures to avoid performance degradation.
∎ Ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
∎ Follow up issues end to end and collaborate with customer and 3PP vendors.
∎ Should be able to work in shift.
∎ Perform real-time monitoring of IT Applications, Infrastructure Components, and Business Services to ensure service availability and optimal performance.
∎ Manage alarms / alerts by following the Event Management process; engage appropriate operational teams for service restoration and resolution.
∎ Support and coordinate both proactive and reactive maintenance and change activities.
∎ Ensure adherence to IT Service Management (ITSM) processes including Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
∎ Conduct basic issue troubleshooting using standard procedures and escalate to L2/L3 support teams when necessary.
∎ Prepare and analyze reports on performance and capacity metrics; recommend proactive actions to prevent service degradation.
∎ Ensure continuous service availability and performance in line with defined Service Level Agreements (SLAs).
∎ Collaborate with customers and third-party vendors to follow up on issues end to end.
∎ Be flexible to work in a shift-based environment to support 24/7 operations.

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary: Negotiable (based on experience and qualification).
∎ Compensation & Other Benefits: As Per Company Policy.
∎ Contract Duration: Initially 1 year (extension based on project requirement & performance ).
∎ Salary: Negotiable (based on experience and qualification).
∎ Compensation & Other Benefits: As Per Company Policy.
∎ Contract Duration: Initially 1 year (extension based on project requirement & performance ).

Employment Status: Contractual

Job Location: Dhaka

Read Before Apply:

Application Instructions

Email your updated resume mentioning the position

name at cv@enroute.com.bd

Special Mention:

Any personal persuasion/phone-call will result in disqualification of candidature. No intermediary is allowed to expedite or facilitate such process.

Enroute have a Zero-Tolerance Policy for Sexual Exploitation and Abuse (PSEA). The ideal candidate is committed to upholding the organization's PSEA

Policy and to reporting any incidents of suspected or actual PSEA.

There is no cost involved with applying for any positions at Enroute International Limited. Enroute never asks for or accept any kind fees through

different Mobile Banking options or in person. Any solicitation of fund/money/favor from job applicant should be regarded as fraudulent activities

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