Job Description
Title: Asst. Manager/Dy. Manager, Customer Service
Company Name: JBS Holdings Ltd.
Vacancy: 2
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Real Estate
Published: 12 Jan 2025
Education:
∎ Masters, Master of Business Administration (MBA)
∎ Masters/MBA/B.SC in Civil Engineering from any reputed university with exceptional track record may be considered as an ideal candidate.
Requirements:
Additional Requirements:
∎ The applicant should have at least 5 (Five) years’ experience in Customer Support, Documentation, Handover, Deus Collection, Approval for Registration, Amount Adjustment & Customer Service from any reputed Real Estate Company.
∎ Age limit up to 45 years. Highly qualified candidate may get age privilege
∎ Practical knowledge on Credit realization, Customer services & the procedure.
∎ Sound knowledge on sales process, payment procedure, agreement, loan procedure, area calculation/measurement, utility connection and handover procedure.
∎ Should have sound computer proficiency specially MS Office Package
∎ Self-motivated, energetic & capable to work under pressure and have excellent oral and written English communication.
∎ The applicant should have at least 5 (Five) years’ experience in Customer Support, Documentation, Handover, Deus Collection, Approval for Registration, Amount Adjustment & Customer Service from any reputed Real Estate Company.
∎ Age limit up to 45 years. Highly qualified candidate may get age privilege
∎ Practical knowledge on Credit realization, Customer services & the procedure.
∎ Sound knowledge on sales process, payment procedure, agreement, loan procedure, area calculation/measurement, utility connection and handover procedure.
∎ Should have sound computer proficiency specially MS Office Package
∎ Self-motivated, energetic & capable to work under pressure and have excellent oral and written English communication.
Responsibilities & Context:
∎ Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
∎ Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
∎ Moderate/develop the service skill/procedure with changing situations to minimize customer claims/complaints.
∎ Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
∎ Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
∎ Maintain long-term relationships with valued clients and bring referral customers to progress the business.
∎ Preparation for Approval for Handover, Deus before Registration, Approval for Registration, Amount Adjustment, Dues before Name Transfer & Sales Refund.
∎ Obtain approval from Management for Name Transfer, Sales refund, Unit cancellation, Amount adjustment, Address change and any other that relates to customer service on time.
∎ Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
∎ Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
∎ Moderate/develop the service skill/procedure with changing situations to minimize customer claims/complaints.
∎ Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
∎ Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
∎ Maintain long-term relationships with valued clients and bring referral customers to progress the business.
∎ Preparation for Approval for Handover, Deus before Registration, Approval for Registration, Amount Adjustment, Dues before Name Transfer & Sales Refund.
∎ Obtain approval from Management for Name Transfer, Sales refund, Unit cancellation, Amount adjustment, Address change and any other that relates to customer service on time.
Skills & Expertise:
Compensation & Other Benefits:
∎ As per company policy
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ JBS Holdings Ltd.
∎ Rupayan shopping center (7th floor) , Bashundhara R/A,Near 300 feet , Dhaka- 1212
∎ JBS Holdings Ltd. is one of the country`s fastest growing and among the top quality developer companies in Bangladesh. It is a Japan-Bangladesh Joint Venture Company with an aim to bring Japanese technical know-how in the real estate and housing industry of Bangladesh. Please visit us: https://www.jbsholdingsbd.com/, https://www.facebook.com/jbsholdingsbd
Address::
∎ Rupayan shopping center (7th floor) , Bashundhara R/A,Near 300 feet , Dhaka- 1212
∎ JBS Holdings Ltd. is one of the country`s fastest growing and among the top quality developer companies in Bangladesh. It is a Japan-Bangladesh Joint Venture Company with an aim to bring Japanese technical know-how in the real estate and housing industry of Bangladesh. Please visit us: https://www.jbsholdingsbd.com/, https://www.facebook.com/jbsholdingsbd
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Feb 2025
Category: Customer Support/Call Centre
