Asst. Manager/Dy. Manager, Customer Service
Job Description
Title: Asst. Manager/Dy. Manager, Customer Service
Company Name: Jbs Holdings Ltd
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters/MBA/B.SC in Civil Engineering from any reputed university with exceptional track record may be considered as an ideal candidate.
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
∎ Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
∎ Moderate/develop the service skill/procedure with changing situations to minimize customer claims/complaints.
∎ Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
∎ Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
∎ Maintain long-term relationships with valued clients and bring referral customers to progress the business.
∎ Preparation for Approval for Handover, Deus before Registration, Approval for Registration, Amount Adjustment, Dues before Name Transfer & Sales Refund.
∎ Obtain approval from Management for Name Transfer, Sales refund, Unit cancellation, Amount adjustment, Address change and any other that relates to customer service on time.
Additional Requirements:
∎ Age at most 45 years
∎ The applicant should have at least 5 (Five) years' experience in Customer Support, Documentation, Handover, Deus Collection, Approval for Registration, Amount Adjustment & Customer Service from any reputed Real Estate Company.
∎ Highly qualified candidate may get age privilege
∎ Practical knowledge on Credit realization, Customer services & the procedure.
∎ Sound knowledge on sales process, payment procedure, agreement, loan procedure, area calculation/measurement, utility connection and handover procedure.
∎ Should have sound computer proficiency specially MS Office Package
∎ Self-motivated, energetic & capable to work under pressure and have excellent oral and written English communication.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Dec 2022
Company Information:
∎ 30 Nov 2022
∎ Jbs Holdings Ltd
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 17th Dec 2022
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