Title: Asst. Manager/ Deputy Manager - Service (Renault)
Company Name: Karnaphuli Group
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ B.Sc/ Diploma in Engineering (Automobile).
∎ CoTech certified will be added preference.
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following business area(s):
Automobile
Job Responsibilities:
∎ Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
∎ Answers technical questions about vehicle problems, warranties, services, and repairs.
∎ Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
∎ Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
∎ Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
∎ Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
∎ Manage technician productivity.
∎ Works with upper management to make service department hiring and discipline decisions.
∎ Encourages compliance with applicable laws and regulations.
∎ Maintains automotive records by recording problems and corrective actions planned.
∎ Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
∎ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Additional Requirements:
∎ The applicants should have experience in the Passenger Car.
∎ Candidate should have advanced knowledge on MS Excel, Word & other office application
∎ Candidate should be able to handle self-correspondence, customers and internal departments.
∎ Candidate should be having good communication skills.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance
∎ As per company policy.
Application Deadline: February 10, 2020
Company Information:
∎ Karnaphuli Group
∎ Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000
∎ Web : www.karnaphuli.com
∎ Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 65 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.
Category: Engineer/Architect
Source: bdjobs.com