Asst. Manager - Customer Service

Job Description

Title: Asst. Manager - Customer Service

Company Name: Charming Trim & Packaging (BD) Ltd.

Vacancy: 2

Job Location: Narayanganj (Siddirganj)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 5 to 8 year(s)
∎ The applicants should have experience in the following area(s): Garments Trims and Accessories
∎ The applicants should have experience in the following business area(s): Garments Accessories

Job Responsibilities:
∎ Lead team for effectively processing and execution of orders.
∎ Identifies potential team's problems and offers appropriate suggestions to effect improvement in process or procedures.
∎ Follow up all team's activity.
∎ Keep tracking on each team mate's daily work.
∎ Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
∎ Supports marketing and sales initiatives.
∎ Provides feedback regarding increase/decrease of business as a base for appropriate management decision making.
∎ Receives customer enquiries and initiates appropriate action after liaison with the respective CS team mate.
∎ Keep tracking base stock/ other stock status with Supply chain department.
∎ Maintains records and reports in an organized manner.
∎ Follow CS Manager's decision as well as company's rules & regulation.

Additional Requirements:
∎ Age 30 to 40 years
∎ Both males and females are allowed to apply
∎ Excellent English communication skills - verbal and written.
∎ Accurate computer skills.
∎ Time management skills - self motivator and work to strict deadlines.
∎ Problem solving skills.
∎ Flexible team player.
∎ Knowledge of materials associated with print & packaging.
∎ Behaves with tact, sensitivity and responsibility in dealing with both internal and external parties.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Nov 2022

Company Information:
∎ 10 Nov 2022
∎ Charming Trim & Packaging (BD) Ltd.
∎ Address : Factory: Plot # 216 & 216/A, Adamjee EPZ, Siddirganj, Narayanganj, Dhaka-1431. Tel: +88 (02) 7789385
∎ Web : www.charmingtrim.com , www.charmingprinting.com

Category: Customer Support/Call Centre

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