Asst. Manager, Call Center
Job Description
Title: Asst. Manager, Call Center
Company Name: Popular Diagnostic Centre Ltd
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's / Master's Degree in any discipline from recognized University.
Experience Requirements:
∎ 5 to 7 year(s)
Job Responsibilities:
∎ To be fully oriented with the diagnostic / hospital philosophy, goal, rules and regulations.
∎ Over all supervision of the call center team
∎ Assisting other management team members in identifying trends and establishing call center goals
∎ Ensuring staff members are achieving desired service levels and taking corrective action, as needed
∎ Taking care of Call Center SOP and responsible for updating it when it is required
∎ Decision making and cascading up the customer issues
∎ Reporting, customer feedback survey
∎ Roaster management and administrative works
∎ CRM System management and coordination with IT Division
∎ Coordinating with Business division and branches
∎ To provide information to patients regarding all kinds of facilities like package, procedure, charges and consultants provided by the organization.
∎ To perform any other duty assigned by the Reporting Manager from time to time.
Additional Requirements:
∎ Age 35 to 45 years
∎ Only males are allowed to apply
∎ Must have good communication skill.
∎ Preferred 5-7 years' experience in Diagnostic or Hospital related specific job.
∎ Candidates must have IT related knowledge and ability to operate Customer Relationship Management (CRM) & Call Center Software.
∎ Smart, Team player, paired with agile mindset and can-do attitude.
∎ Excellent presentation & communication skills
∎ Excellent skills in MS Office, Excel, Power Point & Project Management
∎ Mentioned Expected Salary on CV.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus : 02 (Yearly) as per company Policy.
∎ Yearly Increment as per company Policy.
∎ Medical as per company Policy.
Application Deadline: August 26, 2019
Company Information:
∎ Popular Diagnostic Centre Ltd
∎ Address : House # 16, Road # 02, (Level-10) Dhanmondi, Dhaka-1205
∎ Web : http://www.populardiagnostic.com
∎ Business : Popular Diagnostic Center Ltd. is an advanced Center for diagnostic and medical services. It is one of the prestigious diagnostic complexes of Bangladesh which started its activities in 1983. Popular Diagnostic Center Ltd. is the largest diagnostic services provider organization in private sector of the country. It is been pioneer in introducing world latest medical equipments and advanced technology to provide round the clock medical investigations and consultancy services.
Category: Customer Support/Call Centre
Read Before Apply: Please do read the Job description very carefully before submit the application.
