Job Description
Title: Assistant Officer/ Officer, Credit Information Center
Company Name: Advanced Chemical Industries Limited (ACI)
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduation in any discipline
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Agent, call centre executive
∎ The applicants should have experience in the following business area(s):
Automobile, Manufacturing (FMCG)
Job Responsibilities:
∎ Update profile of all active credit customers at regular intervals.
∎ Obtain 'Balance Confirmation' verbally.
∎ Expedite recovery drive from overdue accounts.
∎ Answer inquiries by clarifying desired information; locating problems and providing information relating to credit balance/overdue balance.
∎ Resolve problems by clarifying issues; exploring answers and alternative solutions; escalating unresolved problems.
∎ Promote additional services i.e. Welcome Note, Invoice Notification, Early Alert, Payment Notification by recognizing opportunities; explaining new features.
∎ Maintain call center database and customer wise history by entering information.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Customer focus
∎ Strong communication & interpersonal skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jul 2023
Company Information:
∎ 18 Jul 2023
∎ Advanced Chemical Industries Limited (ACI)
∎ Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Web : www.aci-bd.com
∎ Business : Pharmaceuticals; Agribusiness; Consumer Brands.
Category: Customer Support/Call Centre
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