Assistant Manager/Deputy Manager - Customer Service (Call Center)
Job Description
Title: Assistant Manager/Deputy Manager - Customer Service (Call Center)
Company Name: Neways International Company Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Call Centre Supervision/ Management, Customer Relationship Management (CRM)
Job Responsibilities:
∎ Single point of contact to manage the Contact Center Operations.
∎ Planning and implementing strategies to attract customer and increase visitor.
∎ Must have adequate knowledge on E-Commerce or similar digital platforms.
∎ Need to give precise information on our products and ensure customer satisfaction.
∎ Communication with customers regularly over phone, email through CSR.
∎ Follow up customers queried & update those, coordinate with other departments related with customers issues.
∎ Preparing optional works, Monthly Sales and Collection report.
∎ Regular interaction through CRM.
∎ Coordinate daily customer service operations.
∎ Track the progress of weekly, monthly, quarterly and annual objectives.
∎ Evaluate staff performance and identify hiring and training needs.
∎ Supervise and motivate staff to perform their best.
∎ Develop effective customer service procedures, policies and standards.
∎ Maintain workflow according to priorities.
∎ Any job assigned by the management.
Additional Requirements:
∎ Age at least 26 years
∎ Both males and females are allowed to apply
∎ Must be a good team player.
∎ The incumbent should be dynamic, well organized, self driven & have good personality.
∎ Proficient in MS Office Package.
∎ Able to work under pressure and complete the task within a preset time-frame.
∎ Good inter-personal & communication skills.
∎ Needs to have considerable knowledge/ understanding of Human Resource.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Attendance Bonus.
∎ Performance bonus for every month.
∎ Candidate will get residential facility from the company, if perform well.
∎ Breakfast, lunch and snacks provided by company.
Application Deadline: December 31, 2019
Company Information:
∎ Neways International Company Limited
∎ Address : House#46, Road#5, Nikunja#1, Khilkhet, Dhaka-1229.
∎ Web : www.superhostelbd.com
∎ Business : We are revolutionaries! We reinvented the hostel and redefined the hostel! This revolutionary hostel mode influence will not just limited to the people`s living, but profound impact on the education, social, employment and many other fields. Super Hostel is a brand of Neways International Company Limited. We are going to open 100 branch in Dhaka City in future. So far we know, High quality modern life just belong to very few rich man always. But at this time, through the revolutionary innovation, advanced technology, great and unique design, strongly cost control, we invent revolutionary solution that make urban life standard jumps 30 years directly in developing countries. Lots of facilities we are providing to make bachelor`s life easy. All facilities are providing with very cheap price. More Facilities are waiting for you. If you want to know more about us then please visit our Website and Facebook - www.superhostelbd.com, https://www.facebook.com/superhostelbd,
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 31st Dec 2019
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