Job Description
Title: Assistant Manager/ Sr. Team Leader, Operations
Company Name: Digicon Technologies Ltd.
Vacancy: Not specific
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Master's from any reputed University
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
BPO, Call Center, Call Centre Supervision/ Management
Job Responsibilities:
∎ Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.
∎ Meets/exceeds service and quality levels as assigned by Management/Client.
∎ Average Handling Time (AHT) target to meet as per process.
∎ Cost control and maximum utilization of resources for productivity.
∎ Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact's
∎ Adhere to attendance and punctuality norms.
∎ Interview associates to ensure the quality of hire.
∎ Identify trends and opportunities to improve process.
∎ Repeat target to meet as per process.
∎ Update oneself to changes in product on a daily basis.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must.
∎ Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
∎ Should have excellent Verbal and Written Communication Skills in English and Bengali.
∎ Demonstrate Acceptance of Different Views.
∎ Extremely patient in approach.
∎ Must be flexible in any shift.
∎ Good in email Communications.
∎ Should know the basics of MS-Excel.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per the Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Aug 2023
Company Information:
∎ 7 Aug 2023
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
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