Job Description
Title: Assistant Manager, Operations
Company Name: Digicon Technologies Ltd.
Vacancy: 01
Location: Dhaka (Mirpur12)
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Call Center
Published: 10 Feb 2025
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Age 21 to 32 years.
∎ Both males and females are allowed to apply.
∎ Should have experience to work as supervisor in any call center for 6 months to 1 years minimum is a must.
∎ Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
∎ Should have excellent Verbal and Written Communication Skills in English and Bengali.
∎ Demonstrate Acceptance of Different Views.
∎ Extremely patience in approach.Must be flexible in any shift.
∎ Good in email Communications.
∎ Should know the basics of MS-Excel.
∎ Age 21 to 32 years.
∎ Both males and females are allowed to apply.
∎ Should have experience to work as supervisor in any call center for 6 months to 1 years minimum is a must.
∎ Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
∎ Should have excellent Verbal and Written Communication Skills in English and Bengali.
∎ Demonstrate Acceptance of Different Views.
∎ Extremely patience in approach.Must be flexible in any shift.
∎ Good in email Communications.
∎ Should know the basics of MS-Excel.
Responsibilities & Context:
∎ Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.
∎ Meets/exceeds service and quality levels as assigned by Management/Client.
∎ Average Handling Time (AHT) target to meet as per process.
∎ Cost control and maximum utilization of resources for productivity.
∎ Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact's.
∎ Adhere to attendance and punctuality norms.
∎ Interview associates to ensure the quality of hire.
∎ Identify trends and opportunities to improve process.
∎ Repeat target to meet as per process.
∎ Update oneself to changes in product on a daily basis.
∎ Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.
∎ Meets/exceeds service and quality levels as assigned by Management/Client.
∎ Average Handling Time (AHT) target to meet as per process.
∎ Cost control and maximum utilization of resources for productivity.
∎ Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact's.
∎ Adhere to attendance and punctuality norms.
∎ Interview associates to ensure the quality of hire.
∎ Identify trends and opportunities to improve process.
∎ Repeat target to meet as per process.
∎ Update oneself to changes in product on a daily basis.
Skills & Expertise:
Compensation & Other Benefits:
∎ As per the Company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur12)
Company Information:
∎ Digicon Technologies Ltd.
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
Address::
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Feb 2025
Category: Customer Support/Call Centre
