Assistant Manager, Operations
Job Description
Title: Assistant Manager, Operations
Company Name: Digicon Technologies Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Master's from any reputed University.
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision Management, General Banking
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Responsibilities:
∎ Manage daily performance to ensure that all Customer Relations Officers (CROs) and Team. Leads are providing the service to all customers (internal and external) as per the agreed SLAs.
∎ Meets/exceeds service and quality levels as assigned by Management/Client. Average Handling Time (AHT) target to meet as per process.
∎ Cost control and maximum utilization of resources for productivity.
∎ Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact.
∎ Coaching and mentors CROs and Team Leads. Adhere to attendance and punctuality norms.
∎ Interview associates to ensure the quality of hire. Identify trends and opportunities to improve process. Ensure agent utilization greater than 92%.
∎ Repeat target to meet as per process.
∎ Adhere to Call Quality scores as per process.
∎ Update oneself to changes in product on a daily basis.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ At least 3 years' experience in banking sector Call Center and 2 years' experience as Team Leader/Asst. Manager in banking sector Call Center Operations is must.
∎ Planning and Implementation skills.
∎ Excellent communication and interpersonal skills. Excellent negotiation skill.
∎ Excellent analytical and problem solving skills. Strong leadership and team building skills.
∎ High level of career commitment. Ability to work under stress.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Jul 2022
Company Information:
∎ 25 Jun 2022
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 21st Jul 2022
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