Job Description
Title: Assistant Manager-Food & Beverage dept.
Company Name: Bangladesh Specialized Hospital Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Advanced training / Diploma in particular field will get preference with 5 years job experience in supervisory position.
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Establish and maintain quality standards of international standards
∎ Monitoring and educating the food and beverage service staff for handling patients, patients’ attendants, visitors and VIP’s,
∎ Monitoring and directly coordinating with executive chef, dietitians and subordinates,
∎ Improve customer focus of food and beverage staff and provide staff training on customer focus as required,
∎ Ensure effective work processes are established for food and beverage services
∎ Catering services with menu and food preparation and presentation, stock control, storage and waste disposal,
∎ Ensure up keeping Kitchen cleanliness and floor pantries,
∎ Taking feedback from the floor nurses, dietitians and the patient/patients’ attendants and report to the HoD-F & B Service after analyzing,
∎ Analyzing the monthly cafeteria comments and reporting it to the GM-Operation Services
∎ Maintaining daily check list and keeping in file for further reference,
∎ Meeting with Manager(HoD)-F&B, chef on a two days week basis to discuss daily activities, compliments and complaints,
∎ Handling all patient and customer complains about food and beverage services and taking action immediately as required,
∎ Actively participate in continuous improvement processes and undertake and/or participate in audits, patient surveys and evaluations to provide feedback for continuous improvement,
∎ Documentation of all incidents, compliments and complaints related to food and beverage service,
∎ Develop new idea for better and smooth service to increase customer satisfaction,
∎ Handling subordinate’s duty rosters and personal matters such as leave, absenteeism, complains and etc.
∎ Develop strong relationships with the entire head of departments and service staff to get full support for ensuring the quality services,
∎ To ensure that the staffing levels are correct and to agreed standards of each meal periods,
∎ To effectively carry out service recovery when attending to customer complaints,
∎ To develop and maintained a complete set of operational procedures for all major systems and equipment.
∎ Maintain strict inventory and purchase control,
∎ Providing the yearly Food and Beverage operation budget,
∎ To make sure that all documents related to operation of the department are kept up to date and that all records are correctly maintained and filed
Additional Requirements:
∎ Age at least 32 years
∎ Only males are allowed to apply
∎ Finding problems and take immediate action,
∎ To visit all V.I.P Guest in wards,
∎ To ensure there is proper coordination with chef and dietitians on daily operational matters,
∎ Maintaining proper cleanliness in the kitchen and service areas,
∎ Maintaining daily check list,
∎ On going development of new service initiatives,
∎ Working experience in any hospital will get preference,
∎ Advanced level of interpersonal skills and ability to work in a team,
∎ Excellent writing and verbal communication skills in English and Bangla
Compensation & Other Benefits:
∎ Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2023
Company Information:
∎ 9 Aug 2023
∎ Bangladesh Specialized Hospital Ltd.
∎ Address : 21, Shyamoli, Mirpur Road, Dhaka-1207
∎ Web : www.bdspecializedhospital.com
Category: Medical/Pharma
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