Assistant Manager (Customer Care)

Job Description

Title: Assistant Manager (Customer Care)

Company Name: Probashi Palli Group

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ Skills Required: Customer Care

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Care

Job Responsibilities:
∎ Build up cordial relationship with existing clients, follow-up of complaints and requirement to ensure customer satisfaction.
∎ Maintain customer record and follow up system.
∎ Make calls to enhance new client base.
∎ Attend prospective walk-in clients; give quotation with consultation of Sales/Service departments.
∎ Provide support to necessary information.
∎ Organize internal and external meetings regarding customer service issues.
∎ Collect necessary information from clients.

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s): Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Online (web/ e-mail) Support.
∎ The applicants should have experience in the Real Estate business.
∎ Fluency in written and spoken English and Bangla required.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Salary will be provided according to the company policy.

Application Deadline: January 25, 2020

Company Information:
∎ Probashi Palli Group
∎ Address : Ahmed Tower (Level-12), Banani, Kamal Ataturk Road, Dhaka-1213.
∎ Web : www.probashipalligroup.com

Category: Customer Support/Call Centre