Assistant Manager, Customer Care

Job Description

Title: Assistant Manager, Customer Care

Company Name: Popular Diagnostic Centre Ltd.

Vacancy: Undefined

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline from recognized University.

Experience Requirements:
∎ 5 to 10 year(s)

Job Responsibilities:
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like package, procedure, charges and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To organize Medical Board Meeting, handle death cases including "Brought in dead" and ensure ambulance services when required.
∎ To attend to any VIP/ VVIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of patient by help of concern department.
∎ Speaking publicly at interviews, press conferences and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the supervisor from time to time.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ Must have 5-10 years experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ Flexible of taking any kind of responsibility.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 02 (Yearly) as per company Policy.
∎ Yearly Increment as per company Policy.
∎ Medical as per company Policy.

Job Source: Bdjobs.com Online Job Posting

Application Deadline: May 7, 2019

Company Information:
∎ Popular Diagnostic Centre Ltd.

Category: Customer Support/Call Centre

Read Before Apply: Please do read the Job description very carefully before submit the application.