Assistant General Manager - Rides Operation (Fantasy Kingdom Complex,Dhaka)

Job Description

Title: Assistant General Manager - Rides Operation (Fantasy Kingdom Complex,Dhaka)

Company Name: Concord Group

Vacancy: 1

Age: 35 to 55 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 13 to 26 years
• The applicants should have experience in the following business area(s): Amusement Park, Group of Companies, Motel, Park, Resort

• Bachelor/Honors

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Tourism & Hospitality Management, Business Administration, or a related discipline.

• A master’s degree or MBA will be an added advantage.

• Relevant professional training in amusement ride operations, safety management, risk assessment, or water park operations will be preferred.

• 13 to 26 years
• The applicants should have experience in the following business area(s): Amusement Park, Group of Companies, Motel, Park, Resort

• Age 35 to 55 years
• Only Male

• Achievement of annual revenue, operating profit, and budgetary targets.

• Ride and attraction availability and reduction in unplanned downtime.

• Compliance with safety procedures and completion of scheduled inspections.

• Reduction in preventable incidents and recurrence of operational safety violations.

• Guest satisfaction scores and resolution of operational complaints.

• Improvement in visitor throughput, ride utilization, and queue management.

• Control of operating expenses and manpower productivity.

• Completion of employee training and competency assessments.

• Compliance with water quality, hygiene, and emergency preparedness requirements.

• Timely submission of operational reports and implementation of corrective actions.

A. Strategic Planning & Business Development

• Develop and implement operational strategies, annual business plans, operating budgets, and performance targets for all rides and attractions across the Dry Park and Water Park.

• Translate organizational objectives into actionable operational plans, KPIs, and measurable business outcomes.

• Identify opportunities to increase visitor numbers, ride utilization, revenue generation, and overall operational efficiency.

• Analyze market trends, visitor preferences, competitor activities, and industry best practices to improve park performance.

• Support management in developing new rides, attractions, guest experiences, and operational improvement initiatives.

B. Rides & Attractions Operations Management

• Oversee the day-to-day operation of all rides, attractions, and associated facilities in both the Dry Park and Water Park.

• Ensure rides operate according to approved operating procedures, manufacturer guidelines, capacity limits, and safety standards.

• Develop operating schedules, ride rotation plans, opening and closing checklists, and contingency procedures.

• Monitor ride availability, downtime, queue management, operational capacity, and service delivery.

• Coordinate with Engineering and Maintenance teams to ensure timely preventive maintenance, inspections, repairs, and safe return to service.

• Ensure proper operational control of water slides, wave pools, water-based attractions, and other aquatic recreational facilities, where applicable.

C. Ride Safety, Risk Management & Compliance

• Establish and enforce ride safety protocols, operational procedures, emergency response plans, and risk-control measures.

• Ensure daily pre-opening inspections, safety checks, equipment readiness verification, and documented operational handovers.

• Monitor compliance with applicable laws, regulations, technical standards, manufacturer requirements, and internal policies.

• Ensure appropriate lifeguard coverage, water safety procedures, rescue readiness, and emergency response arrangements for water attractions.

• Lead incident reporting, investigation, root-cause analysis, and implementation of corrective and preventive actions.

• Coordinate emergency drills and ensure employees are trained to respond to ride malfunctions, medical emergencies, adverse weather, and other operational incidents.

• Immediately suspend unsafe rides or attractions and ensure reopening only after the required safety clearance and authorization.

D. Financial Management & Budgetary Control

• Prepare and manage annual operating and capital expenditure budgets in coordination with Finance and relevant departments.

• Monitor actual performance against approved budgets, business plans, revenue targets, and operating cost benchmarks.

• Identify cost-saving opportunities without compromising safety, service quality, or guest experience.

• Optimize manpower deployment, energy consumption, consumables, equipment utilization, and other operating expenses.

• Prepare financial and operational performance reports and recommend corrective actions for deviations from approved targets.

E. Revenue Growth & Guest Experience

• Develop initiatives to improve ride utilization, visitor throughput, repeat visitation, and guest satisfaction.

• Monitor guest feedback, complaints, waiting times, ride availability, and service quality.

• Coordinate with Marketing, Sales, Ticketing, and Customer Service teams to support promotional campaigns, group bookings, corporate events, and seasonal business initiatives.

• Establish service standards for ride operators and frontline teams to deliver a safe, enjoyable, and consistent guest experience.

• Implement service recovery procedures and resolve escalated operational complaints promptly.

F. Manpower Planning & Team Leadership

• Lead, supervise, and develop ride operations teams, including supervisors, ride operators, dispatch personnel, lifeguards, and other relevant operational staff.

• Prepare manpower plans, duty rosters, shift schedules, and deployment arrangements according to operational requirements.

• Establish individual and departmental performance targets and conduct periodic performance reviews.

• Ensure adequate training, competency assessment, certification where required, and refresher training for all relevant employees.

• Build a culture of accountability, discipline, teamwork, safety awareness, and continuous improvement.

• Identify training needs and develop succession plans for key operational positions.

G. Maintenance Coordination & Asset Management

• Coordinate with Engineering and Maintenance teams to establish preventive maintenance schedules and minimize unplanned downtime.

• Ensure accurate records of ride inspections, maintenance activities, defects, breakdowns, and operational clearances.

• Monitor ride performance and equipment reliability and recommend refurbishment, upgrades, or replacement where necessary.

• Ensure operational teams report defects immediately and follow equipment isolation and lockout/tagout procedures where applicable.

• Participate in technical assessments and commissioning activities for new rides and attractions before operational handover.

H. Water Park Operations & Hygiene Management

• Oversee operational readiness of water slides, pools, aquatic attractions, changing rooms, and related guest facilities.

• Ensure appropriate water quality monitoring, treatment coordination, hygiene standards, and documentation in collaboration with qualified technical personnel.

• Maintain effective controls for drowning prevention, slip-and-fall risks, restricted areas, weather-related closures, and pool capacity.

• Ensure appropriate supervision, rescue equipment availability, first-aid support, and emergency communication systems.

• Coordinate with relevant teams to maintain cleanliness, sanitation, and safe water park conditions throughout operating hours.

I. Operational Reporting & Performance Monitoring

• Establish and monitor KPIs covering revenue, visitor throughput, ride availability, downtime, safety incidents, guest satisfaction, and operating costs.

• Prepare daily, weekly, monthly, and annual operational reports for management.

• Analyze performance gaps, identify root causes, and implement corrective action plans.

• Maintain accurate operational records, incident registers, inspection logs, and compliance documentation.

• Present business performance reviews, improvement proposals, and annual operating plans to senior management.

• T/A,Mobile bill,Medical allowance,Insurance,Gratuity
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Sick Leave, Casual Leave, Earn Leave, Entertainment Benefits, Compensatory Leave cash Benefits for All Government Holiday and other benefits as per company rules.