Job Description
Title: Assistant Executive / Executive (Call Center)
Company Name: Toticell Health & Research
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi 27)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ The Candidate having Science background shall get preference.
∎ Skills Required: Handling Customers, Manage Calls, Manage Complain
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following business area(s):
Call Center, Hospital, Diagnostic Centre, Clinic
Job Context:
∎ TotiCell is a world class regenerative healthcare center in Bangladesh committed to offer the best practice of advanced Regenerative Medicine (RM) aiming to improve the quality of life through Stem Cell & Gene Therapy. We apply cells & cell-based products for regenerative therapy at its best conditions at our Cell Culture Laboratory & Day-care Clinic which is equipped with cGMP laboratory, Quality Control and ultra-low temperature Cryo-banking Facility to facilitate demanding medical care in patients with terminal illnesses. For more information, please visit our website at www.toticell.com
∎ We are looking for Assistant Executive / Executive for Call Center Department that will be the liaison between our company and its current and future potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction etc.
Job Responsibilities:
∎ Working in shifting duty and managing large numbers of inbound and outbound calls in a timely manner.
∎ Answering or making calls to clients to address their needs, complaints, or other issues related to products or services.
∎ Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
∎ Engaging in active listening with callers, confirming or clarifying information as needed.
∎ Building effective relationships with clients based on trust and reliability.
∎ Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
∎ Adhering to all company policies and procedures.
∎ Keeping records of all conversations in our call center database.
∎ Other duties & responsibilities as may be assigned by the Management.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ The candidate should have mentality to perform shifting duty.
∎ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
∎ Ability to understand company products, services, and policies.
∎ Proficiency with computers, especially with CRM software, and strong typing skills.
∎ Ability to ask prying questions and diffuse tense situations.
∎ Strong time management and decision-making skills.
∎ Adaptability and accountability.
∎ Fluency in multiple languages may be desired.
Salary:
∎ Negotiable
∎ Attractive Salary & Benefit package shall be offered to the deserving candidates.
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other benefits as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Sep 2023
Company Information:
∎ 20 Aug 2023
∎ Toticell Health & Research
∎ Address : Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.
Category: Customer Support/Call Centre
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