Assistant Engineer - Customer Care

Job Description

Title: Assistant Engineer - Customer Care

Company Name: Leading ISP & Data Connectivity Solution Provider

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor in Engineering (BEngg), Master of Science (MSc)
∎ Skills Required: Issabel, MS Excel, MS Word, NMS

Experience Requirements:
∎ At most 2 year(s)

Job Responsibilities:
∎ Receive and respond to inquiries/complains regardless of channel, i.e. voice, email, social and SMS.
∎ Manage and resolve customer complaints within average resolution time.
∎ Generate trouble ticket with necessary information.
∎ Identify and escalate critical issues to supervisor/head.
∎ Provide required service information to customers.
∎ Research required information using available resources e.g. Knowledge Based.
∎ Document and archive all calls information according to standard operating procedures.
∎ Follow up customer calls where necessary.

Additional Requirements:
∎ Computer literacy, Multi-tasking skill, Work under pressure, Rotation duty
∎ Prepare to work in roster basis

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Aug 2021

Company Information:
∎ 11 Aug 2021
∎ Leading ISP & Data Connectivity Solution Provider

Category: Customer Support/Call Centre

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