Job Description
Title: Assistant/ Deputy Manager, Customer Experience
Company Name: Edison Real Estate Limited
Vacancy: 01
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's / Master's degree in any discipline.
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management
∎ The applicants should have experience in the following business area(s):
Real Estate, Developer
Job Responsibilities:
∎ Initiate introductory correspondence with clients and landowners, fostering relationships through both telephonic and in-person interactions. Maintain a record of interactions in the intimacy register.
∎ Compile final accounts, utility connection costs, and handle all refund processes for clients.
∎ Conduct regular project visits, a minimum of twice a month, and submit comprehensive reports to senior management.
∎ Ensure a thorough assessment of the overall project status prior to its handover.
∎ Maintain regular communication with clients and landowners to keep them informed about project developments.
∎ Issue requests, reminders, and final reminders for clients and landowners who are unable to meet project deadlines or decisions. Manage client payments correspondence, following guidelines set by the Construction Department.
∎ Visit flats as required, accommodating client requests for inspections.
∎ After joint visits with clients, prepare costing sheets based on measurements and obtain client approval for the proposed costs.
∎ Obtain proper approvals for additional work as requested by clients while adhering to company policies.
∎ Coordinate with the construction department, initiate procedures for pre-handover project checks, and create detailed inspection reports for each apartment.
∎ Upon project completion, deliver all relevant documents to the Ad-hoc committee.
∎ Handle critical cases related to optional/modification work and other issues.
∎ Seek management approval for complementary works and exceptional cases.
∎ Prepare monthly individual reports, including setting targets and detailing achievements.
∎ Undertake any other assignments delegated by superiors throughout the year.
Additional Requirements:
∎ Age 30 to 36 years
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jan 2024
Company Information:
∎ 18 Dec 2023
∎ Edison Real Estate Limited
∎ Address : Rangs Babylonia, Level - 9, 246 Bir Uttam Mir Shawkat Road,
Tejgaon I/A, Dhaka-1208.
Category: Customer Support/Call Centre
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