Analyst, CRM (Executive)

Job Description

Title: Analyst, CRM (Executive)

Company Name: BIL Logistics International Limited

Vacancy: Not specific

Job Location: Chattogram

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree/Masters in any discipline.
∎ Skills Required: Excellent operating skills over MS Office, Good interpersonal and communication skills, Must be fluent in written and verbal English

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Import
∎ The applicants should have experience in the following business area(s): Freight forwarding

Job Responsibilities:
∎ Customer satisfaction:
∎ Receive shipment booking from shippers and forward it to overseas agents with proper information and follow up with both shippers & counter-parts.
∎ Approve shipper's booking, issue shipping order to them & follow-up their H/O process.
∎ Provide shipment advice & invoice to shipper & follow-up shippers' B/L updating issue.
∎ Attend all queries from customers & provide feedback on time.
∎ Provide shippers shipment notification once receives from consignee/counterpart.
∎ On time original HBL print & h/o to shipper
∎ Update the buyer system when required
∎ Attend all queries from customers & provide feedback on time.
∎ Sending pre alert to buyer in stipulated time frame

∎ Liaison with CFS team
∎ Monitor the cargo receiving & CFS stuffing with the CFS team

∎ Carrier Update
∎ Submit booking at carrier's portal for securing space at vessel.
∎ Submit shipment instruction to carrier within stipulated time-frame.
∎ Receive MBL verify copy from carrier, cross-check it with counterpart & confirm it
∎ Maintain liaison with carriers for better service & smooth operations

∎ SOL system Update
∎ Create access to Shipment Online (SOL) for shipper & educate them how to use SOL system.
∎ Troubleshoot shippers' problem related to SOL through proper help from respective team.
∎ Update SOL system with Import information when required.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 15 Jun 2021

Company Information:
∎ 17 May 2021
∎ BIL Logistics International Limited

Category: Commercial/Supply Chain

: Before apply against the vacancy, applicants must ensure that he/she is eligible for the vacant post as per the essential minimum requirements.