A1 SCM Operations Agent - Air

Job Description

Title: A1 SCM Operations Agent - Air

Company Name: Maersk

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation or Post Graduation from any public or renowned private university.CGPA minimum 3.0

Experience Requirements:
∎ 1 to 2 year(s)

Job Context:
∎ Ref.: DC-212194
∎ Provide day to day customer service & Operational support to Client with end to end process accomplishment as per agreed SOP. Maintain good relationship and communication with internal and external stakeholders. Support team to achieve it`s target as an individual as well as a team player. Need to handle daily exceptions by providing related solutions being align with SOP and compliance.

Job Responsibilities:
∎ Booking management, follow up
∎ Receive pre-alert from Shipment Handler, sort and verify
∎ Share Shipment Handler Pre-alert (shipment notice) to customer and respective share holders
∎ Exception communication about pre-alert (departure, arrival, flight schedule, transit delay etc)
∎ Maintain Customers, Teams and Branch KPI's
∎ Receive system update information, sort and verify
∎ Update Damco System (MODS) for visibility based on received information from Shipment Handler
∎ Maintain tracker/excel file for system update record
∎ Verify draft invoice in customer format received from Shipment Handler
∎ Send freight invoice copy to local shipper
∎ System update with revenue and cost figure
∎ Maintain record of shipment invoices
∎ Examples of tasks:
∎ Send pre-alert to customer and destination with shipment details.
∎ Communication with Global Service Team (GSC), Shipment Handler and arranges
∎ Job Purpose/summary
∎ Ensure operational activities like System update, Document preparation, Collection, Audit, Despatch, etc. in light of the SOP
∎ Ensure on time and error free System update and Document management, etc.
∎ Ensure on time document collection & dispatch to the correct address
∎ Ensure timely receiving of accurate reports, documents from the off-docks and shipping lines
∎ Ensure accurate document audit/checking received from the shipper
∎ Follow-up to updating VGM on time in carrier site.
∎ Ensure on time SI to carrier within timeline.
∎ Cross check Carrier BL and our system to avoid any discrepancy.
∎ Clear data quality (DQ) error.
∎ Ensure on time B\L submission by shipper
∎ Response to daily operations emails or queries / calls / with zero or minimal escalations
∎ Communication with destination & clients on regular shipment related issue.
∎ Proactive in exception management
∎ Communicate with DOC/GSC team & ensure error free/on time system update.
∎ Release FCR/HBL/BL to shipper within timeline mentioned in the SOP or standard time.
∎ Attending Customer/Shipper queries in professional manner
∎ Maintains good rapport with vendors and carriers.

Additional Requirements:
∎ Candidate with 1-2 years of Air Operations experience is invited to apply.
∎ Personality: passionate, result oriented, self-starter, well-structured, professional, sense of urgency
∎ Proactive and quick responsiveness
∎ Diversified character with ability to work under pressure
∎ People oriented and people friendly
∎ Positive approach towards changes
∎ Performance improvement acumen with passion for finding new & innovative ideas & opportunities
∎ Good interpersonal, communication skills
∎ Ability to understand and interpret productivity & performance data
∎ Have to be professional in business communication.
∎ Producing customer driven Service Delivery.
∎ Strong Operational Understanding.
∎ Good Team player
∎ Fluent in English & Bengali Language

Salary:
∎ A challenging and rewarding opportunity within an energetic and growing organization, you will partner with a team of talented and engaged professionals to build a high performing organization.

Application Deadline: June 15, 2019

Company Information:
∎ Maersk
∎ Business : APM Global Logistics Bangladesh Ltd., (brand name as ?Damco?) is the new, combined brand of the A.P. Moller-Maersk Group?s logistics activities. Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 272 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America. Damco has the dynamism and entrepreneur spirit, while still benefiting from the solidity and organizational power which comes from being part of a very solid group with strong traditions. At Damco, we embrace diversity and recruit the best person for the job- regardless of gender, age, nationality, sexual orientation or religious belief. (Please visit www.damco.com)

Category: Commercial/Supply Chain