Trainer- Service Operations

Job Description

Title: Trainer- Service Operations

Company Name: foodpanda Bangladesh Limited

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelors in Any Discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Recruitment & Selection, stuffing

Job Context:
∎ foodpanda in Bangladesh is looking for Trainer- Service Operations to join their team immediately. As a Trainer of Service Operations, you`ll be the face of the company to all new Agents of foodopanda and be able to develop all the existing agents of our service Operations team in foodpanda Bangladesh. You must have use your communication and skill development skills to convert these agents into our assest.

Job Responsibilities:
∎ Provide on-boarding training and coaching support across a wide range of skills including initial job skills, technical and systems training and call-handling skills to our New Joiners
∎ To assist in delivering & meeting the Organizational & Operational Customer Service Standards
∎ Organize training tools, classroom hand-outs & follow up to achieve efficient training attendance and delivery
∎ Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training
∎ Assess training effectiveness to ensure incorporation of taught skills and techniques intro staff work behavior
∎ Compiling Training Evaluation & Customer Service Test result for reporting
∎ Develop exiting agents after assessing their shortcomings

Additional Requirements:
∎ Both males and females are allowed to apply
∎ You will need to excellent communication skills in Bengali and have negotiation/sales skills.
∎ Work experience as a Recruiter or Sales/ Tele Sales/ Good Customer Service Experience
∎ Hands on experience with various selection processes (phone interviewing, reference check etc)

Salary: Negotiable

Compensation & Other Benefits:
∎ An attractive remuneration package will be offered. Performance Incentives will be provided.

Application Deadline: March 26, 2020

Company Information:
∎ foodpanda Bangladesh Limited
∎ Business : foodpanda (in Asia and Europe) and hellofood (in Middle East), is a global online food delivery marketplace headquartered in Berlin, Germany. It is part of the DELIVERY HERO GROUP, which is headquartered in Berlin, Germany. The DELIVERY HERO GROUP is currently processing over 20 million orders per month across more than 50 countries and experiencing phenomenal growth.

foodpanda Bangladesh is the leading online food delivery marketplace in Bangladesh. It is partnered with hundreds of restaurants and offers customers the most convenient food ordering and delivery experience in Bangladesh. It is operational in Dhaka, Chittagong and Sylhet.

foodpanda group is part of the Delivery Hero group which is the largest food delivery company in the world. For more information, please visit www.foodpanda.com and www.deliveryhero.com

Category: Customer Support/Call Centre

Read Before Apply: Apply for immediate appointment.