Trainer - Professional Customer Service (SEIP- BACCO Project)

Job Description

Title: Trainer - Professional Customer Service (SEIP- BACCO Project)

Company Name: ASK Telecom Ltd (House# 2/C/2, Road#1, Shamoli, Dhaka)

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate from any discipline from any reputed university, Master's preferred.

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Responsibilities:
∎ Organizing and conducting diversified Training Programs with a focus on Customer Service Skills and Basic IT Skills.
∎ Management of all kinds of records in connection with Trainees and Training materials, project requirements, book keeping.
∎ Oversight of responsible batch of trainees, including activities, attendance and follow up counseling, mentoring and monitoring (as required).
∎ Assimilation of provided Training Materials and creation/expansion of Training Materials into flexible and engaging lessons.
∎ Creation and management of Training Calendar.
∎ Coordination with team members to produce materials/documents, as required internally and with external parties in relevance with the Training and project requirements.
∎ Ensure compliance with statutory and project requirements, in terms of the training and development programs.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ At least 5 year(s) of experience (3 years in BPO firms and at least 2 years as a Trainer for Customer Service skills)
∎ Excellent communication and presentation skills in both English and Bengali.
∎ Excellent fluency in Verbal and Written forms of English.
∎ Must have the ability to engage their audience (trainees) into a coherent and productive training atmosphere.
∎ Must have strong experience in working in all aspects of Training and Trainee Management.
∎ Must be well versed in all kinds of documentation required in connection with Trainee and Training records.
∎ Must possess exemplary Trainer skills, such as discipline and patience, the ability to observe and counsel Trainees.
∎ Must be flexible to work under pressure and with little to no supervision.
∎ Must be well versed in advanced usage of Microsoft Office apps like Word, Excel and PowerPoint.
∎ Must have a good typing speed (minimum 40wpm).
∎ This role is a great pathway to build and develop careers, so candidates should possess an open mind approach about their work and work in their highest productivity levels at all times.

Salary: Negotiable

Application Deadline: 31 Oct 2020

Company Information:
∎ 5 Oct 2020
∎ ASK Telecom Ltd (House# 2/C/2, Road#1, Shamoli, Dhaka)

Category: Customer Support/Call Centre