Job Description
Title: Trainee Customer Service Executive
Company Name: An International Company
Vacancy: 20
Age: 18 to 30 years
Location: United Arab Emirates
Minimum Salary: Negotiable
Published: 16 Jan 2025
Education:
∎ Bachelor/Honors
∎ Bachelor’s degree in business administration, marketing, or a related field.
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Empathy, patience, and a customer-focused attitude.
∎ Strong oral communication and active listening skills.
∎ Basic computer knowledge and proficiency in using digital tools.
∎ Analytical thinking and adaptability to handle diverse personality types.
∎ Fresh graduates are encouraged to apply.
∎ Willingness to relocate and work in an overseas branch.
∎ Applicants must possess a valid passport with a minimum of 12 months validity and at least two blank pages.
∎ Commitment to learning & growing in the Customer Service industry.
∎ Qualifications and Skills:
∎ Additional Requirement:
Responsibilities & Context:
∎ Effective Communication: Professionally interact with customers, colleagues, and other departments to provide a seamless and positive customer experience.
∎ Accurate Documentation: Maintain detailed records of customer interactions, inquiries, transactions, and complaints for future reference and analysis.
∎ Complaint Resolution: Address customer complaints with empathy and professionalism, ensuring resolutions align with company policies.
∎ Service Promotion: Identify opportunities to upsell or cross-sell services based on customer needs and preferences.
∎ Feedback Collection: Gather and relay customer feedback to relevant departments to enhance products, services, and processes.
∎ Team Collaboration: Work collaboratively with colleagues to meet customer needs and improve satisfaction.
∎ Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training and self-learning.
∎ Company Overview:
∎ We are a well-reputed international organization seeking dynamic, resourceful, and enthusiastic Trainee Customer Service Executives to join our team. This role offers a unique opportunity to grow within the customer service industry, delivering outstanding service, enhancing customer satisfaction, and fostering long-term client relationships.
∎ Key Responsibilities:
∎
∎ What we offer:
∎ Competitive salary & benefits package.
∎ A professional, multicultural working environment.
∎ Opportunities for career growth and skill development.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: United Arab Emirates
Company Information:
∎ An International Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Feb 2025
Category: Customer Support/Call Centre
