Job Description
Title: Telesales/Customer service Executive
Company Name: Mojaru Education & Technologies Limited.
Vacancy: 15
Age: 18 to 35 years
Location: Dhaka
Salary: Tk. 10000 - 20000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Educational Technology (Edtech) Startup
∎ Freshers are also encouraged to apply.
Published: 20 Sep 2024
Education:
∎ HSC, Bachelor of Arts (BA)
Requirements:
Additional Requirements:
∎ Age 18 to 35 years
∎ Proven experience in telesales, customer service, or student counseling roles.
∎ Strong interpersonal and communication skills, with the ability to build rapport and establish trust with diverse individuals.
∎ Excellent listening skills and the ability to empathize with students' concerns and aspirations.
∎ The goal-oriented mindset with a track record of meeting or exceeding sales targets.
∎ Proficiency in using CRM software and Microsoft Office applications.
∎ Ability to work independently as well as collaboratively in a fast-paced environment.
∎ Flexibility to work evenings and weekends as needed.
Responsibilities & Context:
∎ Conduct outbound calls to prospective students to provide information about our educational programs, admission requirements, and available support services.
∎ Build rapport with potential students and address their inquiries regarding program details, curriculum, tuition fees, financial aid options, and career prospects.
∎ Utilized effective sales techniques to engage and persuade prospective students to enroll in our programs.
∎ Provide personalized guidance and counseling to students to help them select the most suitable program based on their interests, goals, and academic background.
∎ Maintain accurate records of all interactions with prospective students in the CRM system and ensure timely follow-up on leads.
∎ Collaborate with admissions and marketing teams to develop and implement strategies for lead generation, conversion, and retention.
∎ Stay updated on industry trends, competitive offerings, and educational policies to provide accurate information and advice to students.
∎ Participate in training sessions and professional development activities to enhance sales and counseling skills.
∎ Receive phone calls, respond to clients in social media and keep track of all orders, maintain sales and client database.
∎ Handle customers' query, must be capable to manage customers' requirements, complains over phone.
∎ Gather product knowledge to deliver proper information to customers.
∎ Communication with courier service providers and maintaining delivery records.
∎ Must be well-mannered to maintain excellent communication with all customers.
∎ Able to work under pressure.
∎ Overall support the team for increasing sales.
∎ Any other relevant works as assigned by the authority.
∎ Maintaining a positive, empathetic, and professional attitude.
∎ Communicating with customers through various channels
∎ Resolve any technical issues of Mobile phone, laptop & desktops
Compensation & Other Benefits:
∎ T/A, Mobile bill, Credit card
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Friendly work environment
∎ Evening Snacks
∎ Training throughout the employment period.
∎ Daily and weekly incentive according to target achievement
∎ Friendly work environment
∎ Evening Snacks
∎ Training throughout the employment period.
∎ Daily and weekly incentive according to target achievement
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Mojaru Education & Technologies Limited.
∎ Fare Builders Limited, 11/8/E, Free School Street, Panthapath, Dhaka- 1205
Address::
∎ Fare Builders Limited, 11/8/E, Free School Street, Panthapath, Dhaka- 1205
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Oct 2024
Category: Customer Support/Call Centre
