Telesales Executive

Job Description

Title: Telesales Executive

Company Name: Machine-Tek Ideas LTD

Vacancy: --

Age: 20 to 33 years

Location: Dhaka (Mirpur12)

Salary: Negotiable

Experience:
∎ 1 to 2 years

Published: 23 Oct 2024

Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Commerce (BCom), Bachelor of Commerce (BCom)

Requirements:

Additional Requirements:
∎ Age 20 to 33 years

Responsibilities & Context:
∎ A Telesales Executive is responsible for selling products or services over the phone to customers or clients. Their main role is to engage with potential and existing customers, understand their needs, and close sales or generate leads. Below are the key responsibilities of a tele sales executive:
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∎ 1. Making Outbound Calls
∎ Contact potential or existing customers to inform them about products or services.
∎ Use scripts or sales pitches to guide conversations and persuade customers to purchase or learn more about the offerings.
∎ 2. Handling Inbound Calls
∎ Answer calls from interested customers, provide information, and address their queries or concerns.
∎ Maintain a professional tone while promoting products or services to callers.
∎ 3. Understanding Customer Needs
∎ Identify customer requirements through active listening.
∎ Tailor the sales pitch to the customer’s specific needs and preferences.
∎ 4. Product/Service Knowledge
∎ Stay updated on the company’s products, services, pricing, and promotional offers.
∎ Provide accurate information to customers about the features and benefits of the offerings.
∎ 5. Meeting Sales Targets
∎ Achieve or exceed daily, weekly, or monthly sales targets.
∎ Report sales performance to supervisors and management.
∎ 6. Maintaining Customer Records
∎ Update and maintain customer databases with contact details, notes, and the status of leads or sales.
∎ Track call outcomes and ensure follow-up on customer requests or pending inquiries.
∎ 7. Handling Objections
∎ Address customer concerns or objections and provide persuasive arguments to close the sale.
∎ Stay calm under pressure and manage difficult conversations with professionalism.
∎ 8. Upselling and Cross-Selling
∎ Offer additional products or services that complement the customer’s purchase.
∎ Look for opportunities to maximize sales revenue by recommending premium products or bundled offers.
∎ 9. Following Up
∎ Make follow-up calls to ensure customer satisfaction, answer additional questions, or encourage repeat business.
∎ Nurture relationships with existing customers to promote customer loyalty.
∎ 10. Team Collaboration
∎ Work with the sales team and other departments to ensure smooth customer service.
∎ Share feedback and insights with colleagues to improve sales strategies.
∎ 11. Adhering to Sales Scripts and Compliance
∎ Follow company sales scripts and guidelines to ensure consistent messaging.
∎ Comply with legal regulations, such as data privacy laws or Do Not Call (DNC) lists.
∎ 12. Reporting and Documentation
∎ Keep records of calls, sales, and other useful data.
∎ Prepare daily, weekly, or monthly reports for management on sales activities and outcomes.
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Skills & Expertise:

Compensation & Other Benefits:
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur12)

Company Information:
∎ Machine-Tek Ideas LTD

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 Nov 2024

Category: Customer Support/Call Centre