Job Description
Title: Tele Sales (Team Leader)
Company Name: Mojaru Education & Technologies Limited.
Vacancy: 5
Age: 25 to 35 years
Location: Dhaka, Satkhira
Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Educational Technology (Edtech) Startup
Published: 27 Jan 2025
Education:
∎ Higher Secondary, Diploma, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Proven experience in tele sales or sales leadership.
∎ Excellent communication and interpersonal skills.
∎ Strong leadership and team management abilities.
∎ Ability to analyze data and make decisions to improve sales performance.
∎ Familiarity with CRM systems and tele sales software.
∎ Goal-oriented with a strong desire to meet and exceed targets.
∎ Problem-solving skills and the ability to handle difficult customer situations.
Responsibilities & Context:
∎ Lead, coach, and motivate a team of tele sales executives to achieve individual and team sales targets.
∎ Conduct regular performance reviews, provide feedback, and create individual development plans.
∎ Monitor team performance and ensure adherence to KPIs (Key Performance Indicators).
∎ Foster a positive, results-driven team culture.
∎ Develop and implement sales strategies to drive growth and achieve sales objectives.
∎ Support the team with effective sales techniques, product knowledge, and objection handling.
∎ Ensure that tele sales representatives are meeting call quotas and conversion targets.
∎ Ensure high standards of customer service are maintained.
∎ Address customer queries and concerns, escalating issues as necessary.
∎ Work with marketing and other teams to refine sales approaches and strategies based on customer feedback.
∎ Conduct ongoing training sessions to improve the sales skills and product knowledge of team members.
∎ Identify areas for improvement and implement coaching plans to increase sales performance.
∎ Track and analyze daily/weekly/monthly sales performance reports.
∎ Provide feedback to senior management regarding team progress, challenges, and areas of improvement.
∎ Use CRM software to track leads, conversions, and follow-ups.
∎ Ensure the team follows all relevant policies, regulations, and company standards.
∎ Ensure that tele sales calls are conducted with professionalism and in compliance with relevant laws (e.g., GDPR, Do Not Call regulations).
∎ Company Description:
∎ Mojaru Education Technologies Ltd. is a leading EdTech committed to empowering students to achieve their academic and personal goals. Our institution is renowned for providing high-quality education and comprehensive support services to students at all levels (especially suitable for children aged 4 to 15 years). We are currently seeking a dedicated and enthusiastic person to join our dynamic team.
∎ Job Summary:
∎ The Tele sales Executive Team Leader will be responsible for managing and leading a team of tele sales executives, driving performance, and ensuring that the team consistently meets or exceeds sales goals. The role will involve coaching and mentoring team members, ensuring high levels of customer satisfaction, and ensuring all tele sales operations run smoothly.
∎ Key Responsibilities:
∎ Team Management:
∎ Sales Strategy & Execution:
∎ Customer Relationship Management:
∎ Training & Development:
∎ Reporting & Analytics:
∎ Compliance & Quality Assurance:
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Credit card
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Very friendly, respectful & convenient workplace.
∎ Office time is 10 am to 6 pm & Friday is a weekly holiday.
∎ Employees can take paid leave in their emergencies.
∎ Supportive and collaborative work environment.
∎ Training throughout the employment period.
∎ Attractive incentive policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka, Satkhira
Company Information:
∎ Mojaru Education & Technologies Limited.
∎ Fare Builders Limited, 11/8/E, Free School Street, Panthapath, Dhaka- 1205
Address::
∎ Fare Builders Limited, 11/8/E, Free School Street, Panthapath, Dhaka- 1205
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Feb 2025
Category: Customer Support/Call Centre
