Tele Consultant for deploying MetLife Bangladesh

Job Description

Title: Tele Consultant for deploying MetLife Bangladesh

Company Name: Multidrive Services Limited

Vacancy: 8

Job Location: Dhaka (Motijheel)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation/ Masters from a reputed private or public university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service

Job Responsibilities:
∎ Answer calls and handles customer inquiries
∎ Research required information using available resources and answer to customer queries
∎ Manage and resolve customer complaints & requests
∎ Provide customers with MetLife product and service information
∎ Enter new customer information into the system, update existing customer information
∎ Process requests, forms and customer appeals
∎ Identify and escalate priority issues
∎ Route calls to the appropriate resource
∎ Follow up customer calls where necessary
∎ Document all call information according to standard operating procedures
∎ Complete after call works

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ Preference will be given those have experience.
∎ Must have good interpersonal skills to understand customers concerns
∎ Must be able to learn quickly to acquire the product & process knowledge related to service
∎ Must also have good knowledge of computer operations and communications to use call center systems efficiently
∎ Willing to work at the times required by call center management

Salary:
∎ Tk. 20000 - 25000 (Monthly)
∎ Provident fund, Insurance, Gratuity Festival Bonus

Compensation & Other Benefits:
∎ Weekly 2 holidays, Over time allowance

Application Deadline: December 25, 2019

Company Information:
∎ Multidrive Services Limited
∎ Address : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205
∎ Web : www.multidriveservices.com / www.rscorporation.org
∎ Business : Outsourcing and Logistic Services

Category: Customer Support/Call Centre