Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name:

Vacancy: 2

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering (BEngg)

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Bootstrap, CSS, HTML, PHP Laravel, PHP Programming

Job Responsibilities:
∎ Provide customers with Technical Support via Ticketing System, Email, Live Chat, or Remote Desktop as needed.
∎ Ensure quick response, faster delivery of the technical solutions, and follow-up with customers to ensure whether the issues are fully solved or not.
∎ Assist customers in debugging problems of their Website if our Extensions or Templates don’t work for any reason.
∎ Solve technical problems by doing code customization (hotfix) so that our Extensions or Templates work properly for the customers.
∎ Advise customers with technical solutions (suggestion of Extensions or Templates) regarding feature requirements or feature issues.
∎ Do User Acceptance Testing (UAT) on extensions, templates, and also customer websites to find Functionality, Usability, etc. issues on demand.
∎ Identify technical issues and address them to the development team with priority levels that are not solvable by the Technical Support Team.
∎ Providing customers with step-by-step guidance to resolve technical problems if access to customers’ websites is not available.
∎ Deliver information about our extensions, and templates as the customer ask so that they can know well about our solutions from our support teams.
∎ Prepare accurate and timely reports and documentation as needed.

Additional Requirements:
∎ Must have experience in developing websites using either Joomla (preferred) or WordPress.
∎ Hands-on designing experience in HTML, CSS, Bootstrap.
∎ Good understanding of JavaScript and jQuery.
∎ Bonus point on DevOps knowledge.
∎ Experience with JIRA is a plus.
∎ Experience with Git, SVN, and RESTful API is a plus.
∎ Experience in User Acceptance Testing, Operational Acceptance Testing, etc. is a plus.

Salary: Tk. 35000 - 45000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Salary Increments
∎ Loyalty Bonus
∎ Leave Encashment
∎ Free Lunch & Snacks
∎ Excellent Culture and Working Environment
∎ Annual Pleasure Tour

Job Source: Online Job Posting.

Application Deadline: 31 Oct 2021

Company Information:
∎ 15 Oct 2021
∎ Address : 4/1/A, Sobhanbag, Dhaka - 1205
∎ Web :
∎ Business : Web Design & Development Studio

Category: Engineer/Architect

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