Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: JoomShaper.com
Vacancy: 2
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg)
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Bootstrap, CSS, HTML, PHP Laravel, PHP Programming
Job Responsibilities:
∎ Provide customers with Technical Support via Ticketing System, Email, Live Chat, or Remote Desktop as needed.
∎ Ensure quick response, faster delivery of the technical solutions, and follow-up with customers to ensure whether the issues are fully solved or not.
∎ Assist customers in debugging problems of their Website if our Extensions or Templates don’t work for any reason.
∎ Solve technical problems by doing code customization (hotfix) so that our Extensions or Templates work properly for the customers.
∎ Advise customers with technical solutions (suggestion of Extensions or Templates) regarding feature requirements or feature issues.
∎ Do User Acceptance Testing (UAT) on extensions, templates, and also customer websites to find Functionality, Usability, etc. issues on demand.
∎ Identify technical issues and address them to the development team with priority levels that are not solvable by the Technical Support Team.
∎ Providing customers with step-by-step guidance to resolve technical problems if access to customers’ websites is not available.
∎ Deliver information about our extensions, and templates as the customer ask so that they can know well about our solutions from our support teams.
∎ Prepare accurate and timely reports and documentation as needed.
Additional Requirements:
∎ Must have experience in developing websites using either Joomla (preferred) or WordPress.
∎ Hands-on designing experience in HTML, CSS, Bootstrap.
∎ Good understanding of JavaScript and jQuery.
∎ Bonus point on DevOps knowledge.
∎ Experience with JIRA is a plus.
∎ Experience with Git, SVN, and RESTful API is a plus.
∎ Experience in User Acceptance Testing, Operational Acceptance Testing, etc. is a plus.
Salary: Tk. 35000 - 45000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Salary Increments
∎ Loyalty Bonus
∎ Leave Encashment
∎ Free Lunch & Snacks
∎ Excellent Culture and Working Environment
∎ Annual Pleasure Tour
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2021
Company Information:
∎ 15 Oct 2021
∎ JoomShaper.com
∎ Address : 4/1/A, Sobhanbag, Dhaka - 1205
∎ Web : www.joomshaper.com
∎ Business : Web Design & Development Studio
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 31st Oct 2021
Similar Jobs
Quantity Surveyor
Project Engineer - Building Project
Project Engineer - Road & Bridge
Assistant Manager/Senior Engineer - Automobile (Akij Glass Industries Ltd.)
Estimator (Assistant Engineer)
Site Engineer (Civil)
Civil Engineer
Senior Architect
Project Engineer
Electro Mechanical Engineer
Asst. Manage, Substation & Generator
Deputy Project Engineer
Project Engineer
Operator (24 MW Energy Plant) in Akij Particle Board Mills Ltd. in Mymensingh
Assistant poject Engineer
MD's Secretary
Senior Architect
Executive, Engineering
Engineer for servicing
Electrical Engineer
Sales Manager/Sales Executive/Sales Representative.
project Sub Assistant Engineer civil
Sr. Executive Digital Marketing Specialist
Consultant Geophysicis
Balance of Plant (BoP) Engineer
Consulting Sub-surface Studies
Cost Engineer / Tender Engineer
Head of Maintenance - Electrical / Mechanical
Chief Engineer (Civil)
Executive (Engineering Document Control)
Manager - HVAC Project Implementation
Assistant Manager/ Engineer
Sr. Architects / Architects
Soap Chemical Engineer (Saponification)
DGM/GM (Operation)
Project Manager - Civil Engineering
Soap Chemical Engineer (Glycerin)
Sr. Manager - Electrical Maintenance
Soap Chemical Engineer (Dryer)
Civil Engineer - Manager / AGM (Land Project)
Facebook Group