Team Lead / Supervisor - Issue Resolution
Job Description
Title: Team Lead / Supervisor - Issue Resolution
Company Name: Daraz Bangladesh Limited.
Vacancy: 2
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service, Issue Management
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
Job Responsibilities:
∎ Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
∎ Preparing reports for Line Manager on performance against these KPIs
∎ Checking the cases are pending and checking the aging, assign work priority.
∎ High aged case analysis and collect the required info on time.
∎ Checking where issues are pending & Arrange meetings if required.
∎ Preparing daily, weekly, monthly reports.
∎ Ongoing coaching and development of team
∎ Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude remains throughout.
∎ Floor supervision: Answering representative's questions, guiding them through difficult issues, or handling issues that cannot be fielded by representative.
∎ Identifying and addressing any people issues, and being a pillar of support for team members.
∎ Attending huddles.
∎ Having "huddles"with the agents.
∎ Preparing Rosters.
Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Mar 2022
Company Information:
∎ 6 Mar 2022
∎ Daraz Bangladesh Limited.
∎ Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka
∎ Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
∎ Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations - Daraz Express (known as DEX) - to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 16th Mar 2022
Similar Jobs
Receptionist /Front Desk Executive
Call Center Executive
Client support Manager (Night Shift)
Front Desk Executive
Senior Call Center Agent [ For International Campaign ]
Call Center Representative- Tele Sales
Billing Executive
Customer Service Executive
Executive, Client Support Dhaka (Female)
Customer Support/Call Center Executive
Customer Service Officer
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Facebook Group