Job Description
Title: Support Engineer, Contact Center
Company Name: Carnival Internet
Vacancy: 10
Age: 22 to 30 years
Location: Dhaka (Badda)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.
Published: 21 Aug 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
Responsibilities & Context:
∎ Resolving escalated customer complaints via phone call or remote access without the need for team lead intervention.
∎ Taking ownership of technical issues and working with the core network team to resolve more advanced issues when necessary.
∎ Documenting troubleshooting and problem-resolution steps.
∎ Ensuring uninterrupted service delivery.
∎ Ensuring SLA timeline.
∎ Monitoring of network.
∎ Roster based duty.
∎ 9 hours shift.
∎ Resolving escalated customer complaints via phone call or remote access without the need for team lead intervention.
∎ Taking ownership of technical issues and working with the core network team to resolve more advanced issues when necessary.
∎ Documenting troubleshooting and problem-resolution steps.
∎ Ensuring uninterrupted service delivery.
∎ Ensuring SLA timeline.
∎ Monitoring of network.
∎ Roster based duty.
∎ 9 hours shift.
Skills & Expertise:
Compensation & Other Benefits:
∎ Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Badda)
Company Information:
∎ Carnival Internet
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Sep 2024
Category: Customer Support/Call Centre
