Job Description
Title: Supervisor(TeleSales Team)
Company Name: Mojaru Education Technologies Limited
Vacancy: 6
Job Location: Dhaka (PanthaPath)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service
Job Responsibilities:
∎ Provide leadership, guidance, and support to a team of telesales representatives.
∎ Foster a positive and high-performance culture within the team.
∎ Conduct regular team meetings to communicate goals, updates, and sales strategies.
∎ Collaborate with the sales and marketing teams to develop effective sales strategies.
∎ Implement sales processes and procedures to optimize efficiency and effectiveness.
∎ Stay informed about industry trends, competitor products, and market dynamics.
∎ Collaborate with upper management to establish sales targets and objectives.
∎ Break down overall targets and achievable goals for the telesales team.
∎ Monitor progress and make adjustments as needed to achieve targets.
∎ Monitor individual and team performance against sales targets.
∎ Analyze sales data and provide constructive feedback to team members.
∎ Implement performance improvement plans when necessary.
∎ Address escalated customer issues and ensure prompt resolution.
∎ Ensure team members are well-versed in product knowledge and sales techniques.
∎ Generate regular reports on team and individual performance.
∎ Analyze sales data to identify trends and opportunities for improvement.
Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ Proven experience as a telesales supervisor or similar role in the EdTech industry or relevant.
∎ Strong leadership and motivational skills.
∎ Excellent communication and interpersonal abilities.
∎ In-depth knowledge of sales principles and techniques.
∎ Familiarity with EdTech products and the education sector.
∎ Analytical mindset with the ability to use data to drive decision-making.
∎ Results-oriented and able to thrive in a fast-paced environment.
∎ Proficient in CRM software and Microsoft Office Suite.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Jan 2024
Company Information:
∎ 15 Dec 2023
∎ Mojaru Education Technologies Limited
∎ Address : 11/8/E, Free School Street, Box Culvert Road, Panthapath, Dhaka-1205
Category: Customer Support/Call Centre
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