Supervisor for International Campaign
Job Description
Title: Supervisor for International Campaign
Company Name: SuperTel Limited
Vacancy: 1
Job Location: Dhaka, Dhaka (Uttara West)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Call Centre Supervision/ Management
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Computer skill, Floor Management, Fluent in speaking English, People Management
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Manages the call center’s team of agents.
∎ Maintains call center database by entering and verifying information; updating contact log.
∎ Circulates the room periodically every day to listen to conversations and provide instructions.
∎ Remains available at all times for agents’ questions and concerns.
∎ Handles calls from customers who wish to speak to a supervisor for whatever reason.
∎ Monitors numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.
∎ Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time.
∎ Informs management when wait times consistently remain too long so that management may consider hiring additional employees to prevent customers from hanging up and calling a competitor.
∎ Reviews all call reports.
∎ Maintains call agent attendance records.
∎ Trains new call center agents.
∎ Meets with management to report the progress of the call agent team.
∎ Provides helpful feedback and positive communication to motivate call agents.
∎ Runs regular staff meetings with the call agent team.
∎ Keeps up with industry news.
∎ Trains call agents on new computer or telephone equipment as well as new products and services offered by the company.
∎ Communicates any company policy and procedure changes to call agents.
∎ Makes sure agents participate in continuing education to maintain any required certifications.
∎ Keeps equipment operational by following established procedures; reporting malfunctions.
∎ One Point of Contact between clients and vendor.
∎ Must be good in Microsoft Excel.
∎ Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
∎ Conducts and attends communication meetings
∎ Addresses and resolves associate issues by exercising good judgment and acting as an associate advocate
∎ Completing floor responsibilities such as monitoring , productivity and compliance standards
∎ Model the behaviors and ensure associate are available and working their scheduled hours
∎ 6 Nights/Week
∎ Work from Office
Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ LEADERSHIP SKILLS IS A MUST !!!
∎ 1 to 3 years experience in a Call Center leadership role is MUST.
∎ Collections / Customer Service experience preferred.
∎ Ability to prepare report at the end of a shift.
∎ Effective verbal and written communication skills
∎ Ability to handle multiple tasks in a fast paced changing environment
∎ Ability to effectively motivate associates and drive increased performance
∎ Interpersonal skills and Organizational skills
∎ PC skills in a Windows environment
∎ Working knowledge of Microsoft office
∎ Basic hardware and software skill preferred.
∎ Ability to skillfully handle difficult situation
∎ Problem analysis and problem-solving
∎ Adaptability and stress tolerance
∎ Analytical skills
∎ You should have great attention to detail, must be self-motivated, efficient, punctual, reliable and a team player.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Salary Package
∎ Tea/Coffee provided
∎ FREE Training will be provided to the eligible candidates ONLY
Application Deadline: 21 Sep 2020
Company Information:
∎ 22 Aug 2020
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center
Category: Customer Support/Call Centre
Read Before Apply: MUST BE VERY VERY FLUENT IN ENGLISH. OTHERWISE PLEASE DO NOT APPLY AND WASTE YOUR AND OUR TIME. THANK YOUThis position is open to Experienced in Call Center and candidate must be fluent in ENGLISH.
Source: bdjobs.com
Deadline Expired on 21st Sep 2020
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