Supervisor - Customer Care (Hospital)
Job Description
Title: Supervisor - Customer Care (Hospital)
Company Name: Impulse Hospital
Vacancy: Not specific
Job Location: Dhaka (Tejgaon, Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Graduate with minimum 2-3 Years working experience in Customer Care (Hospital)
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ As a Supervisor - Customer Care (Hospital): Responsibility as following as under you
∎ Responsible for supervising overall patients care service activities to contribute to maximum business growth.
∎ Optimizes patients' satisfaction, provide time and treatment room utilization by scheduling appointments.
∎ Ensure a sustainable relationship with patients.
∎ Coordinates sufficient staffing to meet patient care needs.
∎ Handling complaints and queries (from customers and staff).
∎ Ability to handle clients and satisfy them with the set service policies of the organization.
∎ Ensure premium service patient care to all clients.
∎ Ensure the hospital staffs are clients friendly and maintain quality of services.
∎ Should have enough knowledge about different investigation and procedures.
∎ Preserve the hospitals image and promote better patient relations.
∎ Maintain an orderly workflow according to priorities.
∎ Ensure that all staff department are functioning regularly.
∎ Coordinate with doctors for any query.
∎ Team management, supervising and controlling all related works related Department.
∎ Ensure a safe environment of care for all patients, families and Guests.
∎ Take ownership of customer's issues and follow problems through to resolution.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Any Other Task Assign by the Management.
Additional Requirements:
∎ At least 2-3 year(s) in Customer Care (Hospital)
∎ Short listed candidate will be telephoned. (Please don't come without first getting the
∎ telephone call from Impulse)
∎ Smart, energetic, intelligent candidate will be preferred.
∎ Must good command in both English and Bengali.
∎ Computer Skill at MS Word, Excel, Internet browsing
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Sep 2021
Company Information:
∎ 15 Sep 2021
∎ Impulse Hospital
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 21st Sep 2021
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