Sr. Executive/Asst. Manager, Customer Service
Job Description
Title: Sr. Executive/Asst. Manager, Customer Service
Company Name: Enam Trims Limited
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Customer Service, Garments Accessories
∎ The applicants should have experience in the following business area(s):
Garments Accessories, Design/Printing/Publishing
Job Context:
∎ We have our own modern factory with an impressive one-stop-shop production facility serving apparel identification solutions, Printing, and Packaging industry.
∎ We are looking for highly professional, expertise, dynamic, hardworking, intelligent, self-motivated people for Joint Venture Trims Company.
Job Responsibilities:
∎ Completely enter the PO in ERP and Create PI within 24 hours.
∎ PI confirmed by the customer before going for production.
∎ Follow-up the production team to maintain the delivery led time.
∎ Artwork needs to be provided to the customers within 48 hours.
∎ Handle all relevant issues with customers in relation to L/C and slow payment/disputes to improve DSO (day sales outstanding) and No payment no delivery.
∎ Ensure getting the delivery challan at the time of product delivery.
∎ Attend all customer complaints according to company procedures and service standards.
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required.
∎ Liaison with the relevant departments to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Keep records of customer interactions, transactions, details of inquiries, comments, and complaints & prepare and distribute customer activity reports.
∎ Communicate and coordinate with internal departments.
∎ Provide feedback on the efficiency of the customer service process.
Additional Requirements:
∎ Age 30 to 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Application Deadline: 26 Feb 2021
Company Information:
∎ 27 Jan 2021
∎ Enam Trims Limited
Category: Customer Support/Call Centre
: Only apply the candidates who are dedicated and have pure practical & operational experience in Customer Service (CS) in Accessories & Printing. Otherwise, need not apply.
Source: bdjobs.com
Deadline Expired on 26th Feb 2021
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