Experience
- 5 to 7 years
- The applicants should have experience in the following business area(s): Garments, Garments Accessories
Education
- Bachelor/Honors
- Bachelor/Honors
Requirements
- 5 to 7 years
- The applicants should have experience in the following business area(s): Garments, Garments Accessories
Skills Required
Additional Requirements
- Age 25 to 40 years
Strong knowledge of garment accessories, particularly Woven Labels, Printed Care Labels, Heat Transfer Labels, Hang Tags, Stickers, and other garment trims.
Proven ability to understand and interpret different buyers' specifications, requirements, and quality standards.
Ability to independently handle multiple customer accounts, orders, and styles simultaneously.
Strong buyer communication, negotiation, interpersonal, and relationship management skills.
Excellent verbal and written communication skills in both English and Bangla.
Sound knowledge of product development, sampling, costing, order processing, and delivery coordination.
Strong problem-solving, decision-making, and follow-up capabilities.
Ability to coordinate effectively with cross-functional teams and work under pressure.
Self-motivated, proactive, smart, dynamic, and result-oriented personality.
Ability to work independently with minimum supervision.
Good command of MS Office and professional business correspondence.
Experience in handling international buyers and working with garments accessories manufacturers will be an added advantage.
Responsibilities & Context
We are looking for a proactive and experienced professional to manage customer relationships and end-to-end customer service operations in the Garments Accessories industry. The incumbent will be responsible for buyer communication, product development, sampling, order execution, and timely delivery while ensuring customer satisfaction through effective coordination with internal departments and maintaining strong business relationships.
Job Responsibilities:
Maintain strong relationships with existing and potential buyers through effective communication and regular follow-up.
Handle customer inquiries, understand buyer requirements, and ensure timely and accurate responses.
Independently manage product development and sampling activities for all types of garment accessories.
Coordinate sample submission, approval, revisions, and buyer feedback to ensure timely development.
Manage multiple orders and styles simultaneously, ensuring smooth execution from order confirmation to final delivery.
Communicate buyer specifications and requirements accurately to relevant internal departments.
Coordinate with Product Development, Production, Sourcing, Merchandising, and Quality teams to ensure timely execution.
Monitor order progress, production status, product quality, and delivery schedules.
Resolve customer complaints, operational issues, and order-related challenges promptly.
Identify opportunities for business development, customer retention, and product innovation.
Maintain proper documentation and prepare regular reports on sampling, orders, and customer feedback.
Contribute to improving customer service standards, operational efficiency, and overall customer satisfaction.
Job Other Benifits
- Mobile bill,Provident fund,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
As per company policy.