Sr. Executive / Asst. Manager

Job Description

Title: Sr. Executive / Asst. Manager

Company Name: Antron Express

Vacancy: 4

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Administration, Call Centre Supervision/ Management, Commercial/ Export-Import, Customer Relationship Management, Good communication skills, Microsoft Office Applications
∎ The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Trading or Export/Import
∎ Freshers are also encouraged to apply.

Job Context:
∎ A minimum of 1-3 years` proven experience in customer service
∎ Should be customer focused.
∎ Outstanding proficiency in English spoken & writing.
∎ Good understanding of management practices and techniques.
∎ Excellent leadership and interpersonal skills
∎ Good Presentation & Data analytics skills

Job Responsibilities:
∎ Supervise the customer care team, prepare schedule, assign tasks to the team members.
∎ Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis.
∎ Respond to customer service issues in a timely manner. In addition, he/she needs to ensure escalation, communication, and constant follow up with all relevant internal and external departments, including but not limited to customers, and provide feedback related to products' updates and services
∎ Collect data, analyze, and report to leadership.
∎ Mentor the team members, organize and support the continuous development of skills to train the new recruits in line with organizational culture and integral workflow.
∎ Initiate & lead new projects to improve the processes to provide better customer support.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Stay informed on the latest industry techniques and methods.
∎ Work closely with other departments as needed.

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Apr 2021

Company Information:
∎ 27 Apr 2021
∎ Antron Express
∎ Address : Mowchak Tower(2nd floor), 83/B, New Circular Road, Malibagh Mor, Dhaka 1217, Bangladesh
∎ Web : www.antronexpress.com.bd
∎ Business : Antron Express was registered and started business in 1998 as Proprietorship in the field of Express Service, Supply Chain Solution, Logistics, Freight and Cargo Forwarding, based in China, Hong Kong & Bangladesh. Then the company was registered as Private Limited Company with extending the services around the world. We have sister concern company the name of ESI Express & Logistics, IHZ Trading & N.H. International. Ltd to support our customer one stop solutions of Import & Export all over the world by Air & Sea, and we have wide experience of successfully running of business in the respective fields maintaining excellent relationship with all customers.
Antron Express dedicated to providing a guaranteed courier service to commerce and industry. Over the last 23 years, Antron Express has grown to now provide a comprehensive logistical solution to facilitate our clients every requirement. Our business has developed through our reputation for close, personalized working relationships with all our customers, ensuring we always satisfy their needs and expectations.
Antron Express is a founder member of the local business community such as International Air Express Association of Bangladesh (IAEAB), Air Cargo Association of Bangladesh (ACAB) and Customs Clearing and Forwarding Association of Bangladesh (CC&FAB). Antron Express has always kept the interests of our customers at heart. We have proud history of providing excellent same day and overnight service for our customers in Bangladesh. Today, Antron Express is the leading carrier in the country with modern technology, manpower, transportation facility all over the country and warehousing capabilities to ensure we provide a consistently high level of service for our customers. Our interline partnerships with the best regional, national and international carriers allow us to meet and exceed the high demands of our customers on a daily basis while providing an unique express solutions.

Services:
> International Courier Service Around the world
> Urgent Customs Clearance
> Customs Clearance Services
> Urgent Delivery
> Cargo Consolidation
> On Demand Export & Import
> Freight Forwarding(Air/Sea)
> Related Consultancy.

Category: Customer Support/Call Centre

: