Sr. Executive/ Assistant Manager - Import (CRM)

Job Description

Title: Sr. Executive/ Assistant Manager - Import (CRM)

Company Name: Topstar Cargo Systems Ltd

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Bachelor’s degree in Supply Chain Management, Procurement, Business Administration or related field. Reputed Public & Private University Preferred. (DU, JU, JNU, CU, RU, KU, NSU, IUB, AIUB, BRAC).

• MBA/EMBA from a reputed university will be preferred.

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age 25 to 35 years

Skills & Expertise

• Import Documentation, Email Communications, Freight forwarding knowledge, freight forwarding sales, Ocean Freight, Supply Chain Management.

Computer Skills:

• Proficient in MS Office (Word, Excel), email communication, and specialized freight forwarding/logistics software.

Planet Freight Services Ltd. a concern of Topstar Group, established in 1997, has grown into a leading freight forwarding company by consistently delivering high-quality logistics services. The company continuously invests in employee training, modern technology, and updated business practices to meet the evolving demands of global trade. With an experienced workforce and advanced infrastructure, it provides reliable, efficient, and customer-focused omni-channel logistics solutions.

Key Responsibilities

• Communicating with customers through various channels regarding import shipments.

• Keep constant contact with assigned overseas agents, shippers, suppliers, and relevant parties for smooth handling of import shipments.

• Follow up SOP for every customer and ensure all import processes are handled according to company procedures.

• Follow up on shipment documents, including Bill of Lading, Commercial Invoice, Packing List, Import Declaration (Bill of Entry), and other required documents.

• Coordinate with overseas agents, suppliers, shipping lines, airlines, C&F agents, and customs-related parties regarding shipment status and documentation.

• Respond promptly to customer inquiries regarding shipment status, arrival schedules, customs clearance, delivery, and documentation.

• Ensure timely follow-up with vendors/agents for customs status, arrival notices, delivery orders, and other import-related documents.

• Provide regular shipment updates to customers and the concerned Operations team, including vessel/flight details, ETA, shipment status, and other relevant information.

• Coordinate with the Import Operations team for customs clearance, cargo delivery, and other operational requirements.

• Ensure customer satisfaction by providing professional and timely customer support throughout the import shipment process.

• Prepare and submit EDI/DSR or other required shipment reports on time.

• Handle urgent consignments and customer requirements through email and phone communication when necessary.

• Ability to meet deadlines while maintaining a professional attitude.

• Always maintain a positive and professional attitude toward customers.

• Perform all other duties as assigned.

• Follow up on pending documentation, customs issues, clearance status, and delivery arrangements to minimize delays.

• Mobile bill, Provident fund, Medical allowance

• Salary & benefits: Negotiable (Based on Qualifications, Experience and Performance).

• Festival Bonus

• Other benefits as per company policy