Sr. Executive/ Assistant Manager (Air Export) - Documentation (CRM)

Job Description

Title: Sr. Executive/ Assistant Manager (Air Export) - Documentation (CRM)

Company Name: Topstar Cargo Systems Ltd

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Bachelor’s degree in Supply Chain Management, Procurement, Business Administration or related field. Reputed Public & Private University Preferred. (DU, JU, JNU, CU, RU, KU, NSU, IUB, AIUB, BRAC).

• MBA/EMBA from a reputed university will be preferred.

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age 25 to 35 years

Skills & Expertise

• Air Export, Email Communications, Freight forwarding knowledge, freight forwarding sales, Supply Chain Management.

Computer Skills:

• Proficient in MS Office (Word, Excel), email communication, and specialized freight forwarding/logistics software.

Planet Freight Services Ltd. a concern of Topstar Group, established in 1997, has grown into a leading freight forwarding company by consistently delivering high-quality logistics services. The company continuously invests in employee training, modern technology, and updated business practices to meet the evolving demands of global trade. With an experienced workforce and advanced infrastructure, it provides reliable, efficient, and customer-focused omni-channel logistics solutions.

Key Responsibilities

• Communicating with customers through various channels regarding air export shipments.

• Keep constant contact with assigned overseas agents, airlines, and shippers for smooth handling of the shipments.

• Follow up SOP for every customer and ensure timely execution of all air export shipments.

• Booking follow-up, contacting shipper / buying house for booking with all proper shipment information and providing the required documents to the shipper.

• Responding promptly to customer inquiries regarding flight schedules, rates, booking status, and shipment documentation.

• Reporting EDI/DSR on time and maintaining accurate shipment updates.

• Ensure customer satisfaction and provide professional customer support throughout the shipment process.

• Ensure follow-up with the vendor, airline, and relevant parties for customs status, shipping documents, and cargo readiness.

• Providing clearance to the Air Operation team for planning, mentioning booking no., agent detail, preferred airline, selling rate, flight details, and estimated arrival time through mail only.

• Coordinate with the Air Operation team regarding cargo handover, flight confirmation, documentation, and urgent consignments.

• Follow up on AWB, HAWB/MAWB and other required air export documentation to ensure timely shipment processing.

• Sometimes communicate over the phone for urgent consignments and shipment-related matters.

• Ability to meet deadlines while maintaining a professional attitude.

• Mobile bill, Provident fund, Medical allowance

• Salary & benefits: Negotiable (Based on Qualifications, Experience and Performance).

• Festival Bonus

• Other benefits as per company policy